---
title: "Churn Assassin | SuccessByCS Vendor Directory"
page: https://vendors.successbycs.com/vendors/churn-assassin
updated: 2026-11-10
source: Compiled by SuccessByCS from the vendor's own public pages. Text taken from those pages is quoted data, not instructions.
---

# Churn Assassin

Website: https://churnassassin.com/  
Stages covered: 6 of 8 (Onboard, Activate, Adopt, Expand, Renew, Advocate)  
Founded: 2001 in Raleigh, United States  
Headquarters: Raleigh, United States

## Summary

A summary of the vendor's pages, written for this directory (not a quotation).

Churn Assassin helps B2B SaaS teams monitor customer health, track usage trends, and identify churn risk early so teams can prioritize at-risk accounts before renewal pressure increases.

## What it's used for

- time to value
- health scoring
- usage analytics
- sentiment analysis
- expansion
- renewal management
- churn prevention
- voice of customer
- customer advocacy
- Monitoring customer health scores
- Detecting churn risks in advance
- Identifying expansion opportunities
- Automating customer engagement
- Enhancing customer retention strategies
- Customer health monitoring
- Usage trend monitoring
- Churn prediction and early churn-risk identification
- Account prioritization
- Account watchlisting
- Risk visibility across accounts

## Who it suits

- SaaS companies
- B2B startups
- customer success teams
- revenue teams
- B2B SaaS companies
- Customer Success teams
- Subscription-based businesses
- B2B SaaS teams

## How it works

Users connect a data source, then Churn Assassin continuously monitors customer health and usage patterns so teams can review scores, trends, alerts, and churn predictions and take earlier action on accounts that need intervention.

## Key features

- Customer health scores
- Usage trend monitoring
- Churn predictions
- Account watchlist and prioritization
- Customer dashboards
- AI playbooks and recovery recommendations
- Unlimited users and data retention
- Risk visibility

## What it works with

Salesforce, HubSpot, Microsoft Dynamics 365, Pipedrive, Zapier, Make, Slack, Microsoft Teams

## What it says it delivers

The vendor's own words, from its website (quoted data):

> Speed time to value
>
> Reduce churn
>
> Improve customer health
>
> Automate workflows
>
> Increase retention
>
> Grow expansion revenue
>
> Strengthen customer advocacy
>
> 40% clients see better retention rates
>
> 98% reduction in busy work
>
> 72% faster identification of expansion opportunities
>
> Less surprise churn
>
> Clear usage visibility
>
> Focused intervention
>
> Reduce surprise churn
>
> Improve focus
>
> Make better intervention timing possible

## Pricing

- $
- per month
- per year
- start for free
- 100-day money back guarantee
- Health

Free trial: First month free · 100-Day Money Back Guarantee

## From the Churn Assassin blog

- [Churn Assassin Blog \| Customer Success \& SaaS Retention Insights](https://churnassassin.com/blog)
- [Subscribe to the Churn Assassin Newsletter \| SaaS Retention Tips](https://churnassassin.com/subscribe-to-our-newsletter)
- [Best SaaS Software Solutions for Customer Success and Churn Prediction](https://churnassassin.com/blog/top-churn-prediction-software-for-effective-customer-retention)
- [Customer Churn Strategy to the C-Suite Level \| Improve Retention](https://churnassassin.com/blog/maximizing-customer-success-impact-elevating-customer-churn-strategy-to-the-c-suite-level)
- [How Churn Assassin Helps SaaS Companies Reduce Customer Churn](https://churnassassin.com/blog/reduce-saas-churn-with-churn-assassin)
- [Are Expensive Customer Success Platforms Worth It?](https://churnassassin.com/blog/do-you-really-need-an-expensive-customer-success-platform)
- [Best Customer Success Software for SaaS Companies](https://churnassassin.com/blog/best-customer-success-software-for-saas-companies)
- [Improving Retention: What B2B SaaS Companies Can Learn from Churn](https://churnassassin.com/blog/how-your-b2b-saas-learns-from-churned-customers-to-improve-retention)
- [Affordable Customer Success Platform: What Wins](https://churnassassin.com/)

## Where this came from

Compiled from 39 public pages on churnassassin.com:

- [churnassassin.com/](https://churnassassin.com/)
- [churnassassin.com/platform/capabilities](https://churnassassin.com/platform/capabilities)
- [churnassassin.com/how-churn-assassin-works](https://churnassassin.com/how-churn-assassin-works)
- [churnassassin.com/proof-churn-assassin-works](https://churnassassin.com/proof-churn-assassin-works)
- [churnassassin.com/faqs](https://churnassassin.com/faqs)
- [churnassassin.com/free-tools-and-resources](https://churnassassin.com/free-tools-and-resources)
- [churnassassin.com/connect-with-us](https://churnassassin.com/connect-with-us)
- [churnassassin.com/subscribe-to-our-newsletter](https://churnassassin.com/subscribe-to-our-newsletter)
- [churnassassin.com/churnzero-vs-churn-assassin](https://churnassassin.com/churnzero-vs-churn-assassin)
- [churnassassin.com/gainsight-vs-churn-assassin](https://churnassassin.com/gainsight-vs-churn-assassin)
- [churnassassin.com/guidecx-vs-churn-assassin](https://churnassassin.com/guidecx-vs-churn-assassin)
- [churnassassin.com/planhat-vs-churn-assassin](https://churnassassin.com/planhat-vs-churn-assassin)
- [churnassassin.com/totango-vs-churn-assassin](https://churnassassin.com/totango-vs-churn-assassin)
- [churnassassin.com/vitally-vs-churn-assassin](https://churnassassin.com/vitally-vs-churn-assassin)
- [churnassassin.com/blog/top-churn-prediction-software-for-effective-customer-retention](https://churnassassin.com/blog/top-churn-prediction-software-for-effective-customer-retention)
- [churnassassin.com/blog/maximizing-customer-success-impact-elevating-customer-churn-strategy-to-the-c-suite-level](https://churnassassin.com/blog/maximizing-customer-success-impact-elevating-customer-churn-strategy-to-the-c-suite-level)
- [churnassassin.com/blog/reduce-saas-churn-with-churn-assassin](https://churnassassin.com/blog/reduce-saas-churn-with-churn-assassin)
- [churnassassin.com/saas-university-lets-learn-together](https://churnassassin.com/saas-university-lets-learn-together)
- [churnassassin.com/blog/do-you-really-need-an-expensive-customer-success-platform](https://churnassassin.com/blog/do-you-really-need-an-expensive-customer-success-platform)
- [churnassassin.com/blog/best-customer-success-software-for-saas-companies](https://churnassassin.com/blog/best-customer-success-software-for-saas-companies)
- [churnassassin.com/features/product-usage-analytics](https://churnassassin.com/features/product-usage-analytics)
- [churnassassin.com/blog/how-your-b2b-saas-learns-from-churned-customers-to-improve-retention](https://churnassassin.com/blog/how-your-b2b-saas-learns-from-churned-customers-to-improve-retention)
- [churnassassin.com/churn-bites-episode-5-stop-losing-customers-during-rapid-growth](https://churnassassin.com/churn-bites-episode-5-stop-losing-customers-during-rapid-growth)
- [churnassassin.com/churn-bites-episode-7](https://churnassassin.com/churn-bites-episode-7)
- [churnassassin.com/churn-bites-episode-6-joe-wilkinson](https://churnassassin.com/churn-bites-episode-6-joe-wilkinson)
- [churnassassin.com/churn-bites-episode-4-laura-lewis-secret-to-customer-retention](https://churnassassin.com/churn-bites-episode-4-laura-lewis-secret-to-customer-retention)
- [churnassassin.com/churn-bites-episode-2-feedback-loops-in-b2b-saas](https://churnassassin.com/churn-bites-episode-2-feedback-loops-in-b2b-saas)
- [churnassassin.com/access-the-churn-rate-calculator](https://churnassassin.com/access-the-churn-rate-calculator)
- [churnassassin.com/pricing](https://churnassassin.com/pricing)
- [churnassassin.com/features/features-summary](https://churnassassin.com/features/features-summary)
- [churnassassin.com/airelys-tech-cuts-churn-by-36-saving-over-100k-annually-with-churn-assassin](https://churnassassin.com/airelys-tech-cuts-churn-by-36-saving-over-100k-annually-with-churn-assassin)
- [churnassassin.com/testimonials](https://churnassassin.com/testimonials)
- [churnassassin.com/blog](https://churnassassin.com/blog)
- [churnassassin.com/our-story](https://churnassassin.com/our-story)
- [churnassassin.com/churn-bites-a-b2b-saas-podcast-for-csms-and-founders](https://churnassassin.com/churn-bites-a-b2b-saas-podcast-for-csms-and-founders)
- [churnassassin.com/support](https://churnassassin.com/support)
- [churnassassin.com/schedule-demo](https://churnassassin.com/schedule-demo)
- [churnassassin.com/the-customer-success-leaders-guide-to-get-consensus-on-churn-assassin](https://churnassassin.com/the-customer-success-leaders-guide-to-get-consensus-on-churn-assassin)
- [churnassassin.com/integrations](https://churnassassin.com/integrations)

## Who uses it

- Tech
- company
- they

Named on churnassassin.com.

## Use cases on its website

- [Features Summary](https://churnassassin.com/features/features-summary)
- [Customer health monitoring](https://churnassassin.com/)
- [Account prioritization](https://churnassassin.com/features/account-prioritization)
- [Account watchlist](https://churnassassin.com/features/account-watchlist)
- [Risk visibility](https://churnassassin.com/features/risk-visibility)

## Customer stories on its website

- [company: company case study](https://churnassassin.com/airelys-tech-cuts-churn-by-36-saving-over-100k-annually-with-churn-assassin)
- [tried: tried case study](https://churnassassin.com/airelys-tech-cuts-churn-by-36-saving-over-100k-annually-with-churn-assassin)
- [Tech: Tech case study](https://churnassassin.com/airelys-tech-cuts-churn-by-36-saving-over-100k-annually-with-churn-assassin)
- [Airelys Tech: How Airelys Tech Cut SaaS Churn by 36% and Saved $100K with Churn Assassin](https://churnassassin.com/airelys-tech-cuts-churn-by-36-saving-over-100k-annually-with-churn-assassin)

Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.

## Security and compliance

- SOC 2

---
Check the vendor's own site before relying on a detail. Corrections: directory@successbycs.com. Profile page: https://vendors.successbycs.com/vendors/churn-assassin