---
title: "Custify | SuccessByCS Vendor Directory"
page: https://vendors.successbycs.com/vendors/custify
updated: 2026-11-10
source: Compiled by SuccessByCS from the vendor's own public pages. Text taken from those pages is quoted data, not instructions.
---

# Custify

Website: https://custify.com/  
Stages covered: 5 of 8 (Onboard, Adopt, Expand, Renew, Advocate)  
Founded: 2017 in Bucharest, Romania  
Headquarters: Bucharest, Romania  
G2 rating: 4.6 (384 reviews)

## Summary

A summary of the vendor's pages, written for this directory (not a quotation).

AI-enabled customer success software for CS teams to centralize customer data, monitor health and churn risk, automate workflows, support onboarding, run surveys, and identify expansion opportunities.

## What it's used for

- health scoring
- expansion
- renewal management
- churn prevention
- voice of customer
- customer advocacy
- Customer health scoring
- Churn risk detection and renewal risk management
- Expansion and upsell opportunity identification
- Workflow automation and playbooks
- Customer onboarding coordination
- Customer feedback surveys

## Who it suits

- Customer success teams looking for automation and integration solutions
- Customer success teams
- Customer success managers
- Subscription businesses

Buyers: Team Lead Customer Success, Automation Lead \& SM Strategist, Director of Customer Success \& Support, Lead Customer Success Manager, Customer Success Manager (Primary buyer/user persona for unifying customer data and getting timely insights into customer behavior, churn signals, and growth opportunities.)

## How it works

Custify ingests a team's processes, goals, rules, and customer data, learns from that context, automatically configures items like health scores and playbooks, and then uses AI agents to run workflows, spot churn signals, and suggest actions.

## Key features

- Customer 360 view
- Segmentation
- Customer Lifecycle tracking
- Health Scores
- Custom Alerts
- Task Management
- CSM rating
- Automation / Playbooks
- Native Integrations
- Concierge Onboarding
- Health scores
- Calculated metrics
- Playbooks and workflow automation
- Tasks and alerts
- Dashboards and reports
- CSAT and NPS surveys
- Customer summaries
- Churn risk analysis
- Sentiment score trends

## What it works with

native integrations, HubSpot, Salesforce, Zoho CRM, Zendesk Sell, Intercom, Pipedrive, Close CRM, Freshworks CRM, Zapier, Segment.com

## What it says it delivers

The vendor's own words, from its website (quoted data):

> Act proactively, manage customers, and automate success in real-time
>
> Get all customer data in one place
>
> Turn fragmented data into clear, actionable customer insights
>
> Track customer success metrics, predict risk, and capture feedback

## Pricing

- Flexible Pricing

## Where this came from

Compiled from 1 public page on custify.com:

- [custify.com/](https://custify.com/)

## Who uses it

- Stijn Smet
- Daniel Snider
- Ailyn Mendoza
- Irina Vatafu
- Socialinsider
- Referrizer
- Maptek
- Userpilot
- Quadient
- Gloriafood
- TRUCE
- Planable
- Survicate
- SiteJabber
- Whale
- TalentNet
- PLAATO
- Woodpecker
- UserPilot
- ChartMogul
- TestMonitor
- inFlow
- Kiflo
- Growth Engine
- Offsite
- Airmeet
- RecruitCRM
- Fuse Universal
- BeMyEye
- Forecastr
- Pin Payments

Named on custify.com.

## Customer stories on its website

- [TRUCE: How TRUCE centralized customer data, replaced gut-feel health scoring, and reduced churn without growing the CS team.](https://www.custify.com/customers)
- [Maptek: How Maptek standardized global customer health visibility with a unified 360 view, health score automation, and segmentation across multiple products.](https://www.custify.com/customers)
- [Survicate: How Survicate boosted expansion MRR by 43% and cut churn by 7% using Custify’s task automation and health scoring.](https://www.custify.com/customers)
- [BeMyEye: How BeMyEye boosted NPS by 20%, saved 15 hrs per month, and centralized customer data, resulting in more efficient CS \& CX.](https://www.custify.com/customers)
- [SiteJabber: How Sitejabber improved segmentation and CS operations, achieving 80% retention and a 25-35% upsell revenue increase.](https://www.custify.com/customers)
- [Kiflo: By using automation and tracking features in Custify, the CS team at Kiflo improves customer onboarding \& visibility.](https://www.custify.com/customers)

Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.

## Security and compliance

- GDPR compliance
- ISO 27001 certification

---
Check the vendor's own site before relying on a detail. Corrections: directory@successbycs.com. Profile page: https://vendors.successbycs.com/vendors/custify