---
title: "eesel AI | SuccessByCS Vendor Directory"
page: https://vendors.successbycs.com/vendors/eesel-ai
updated: 2026-11-10
source: Compiled by SuccessByCS from the vendor's own public pages. Text taken from those pages is quoted data, not instructions.
---

# eesel AI

Website: https://eesel.ai/  
Stages covered: 1 of 8 (Support)  
Founded: 2020 in Sydney, Australia  
Headquarters: Middletown, United States  
G2 rating: 4.6 (20 reviews)

## Summary

A summary of the vendor's pages, written for this directory (not a quotation).

Autonomous AI agents for support, internal knowledge, content, and e-commerce that connect to existing helpdesks, chat, docs, and team tools to answer, draft, route, and automate work.

## What it's used for

- AI customer service agents for helpdesk tickets and chats.
- Internal AI assistant for answering questions across company documentation.
- Blog writing and publishing in the team's voice.
- E-commerce product questions, recommendations, and order inquiries.

## Who it suits

- Teams needing AI agents for customer service, content, and operations.
- Customer support teams using helpdesks and knowledge sources such as Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams, Confluence, Notion, Google Docs, SharePoint, and help centers.
- Small businesses seeking a coachable AI agent.

## How it works

Teams connect eesel AI to helpdesks, chat tools, and knowledge sources so the agent learns existing docs, tickets, and replies, then drafts or sends answers, resolves routine tier-1 work, and escalates complex cases to humans.

## Key features

- Fully autonomous AI agents.
- Works inside existing apps.
- Categorises tickets.
- Drafts replies from approved macros or knowledge sources.
- Escalates complex or sensitive cases to humans.
- Can run in draft mode before auto-responding.
- Connects to helpdesks, chat tools, and knowledge sources.
- Multi-language responses based on the customer's language.
- Control over tone, escalation rules, and response style.
- Open API for custom connections.
- Blog post research, drafting, and publishing in your voice.
- Answers product questions, recommends items, and handles order inquiries.

## What it works with

Zendesk, Slack, Google Drive, Freshdesk, Notion, Shopify, Intercom, Jira Service Management, Salesforce Service Cloud, Front, Microsoft Teams, Confluence, Google Docs, SharePoint

## What it says it delivers

The vendor's own words, from its website (quoted data):

> Fully autonomous AI agents for customer service, content, and operations.
>
> Onboard AI agents that are operational in minutes.
>
> Let your AI agent handle it.
>
> The best teams run on AI agents.
>
> One fixed monthly price. A ticket or a chat is 1 credit.

## Pricing

- Free: $0/month
- Teammate: Starting at $299/month for 500 credits
- Enterprise: Custom
- Managed support: $5,000 a month, flat. No credits to count, no per-ticket fees.
- Priority support add-on: From $299/month
- SAML single sign-on add-on: From $199/month

Free trial: Free trial · 100 credits to try everything: every feature, every integration. No card needed.

## Who uses it

- SE Ranking
- smava
- Finanzcheck
- InDebted
- EntryLevel
- Yellowdig
- WhenHoundsFly
- Global Pay
- SamCart
- Beautek
- Cape Coffee Beans
- ClutchLoop
- Dokument 24
- IC Intracom
- Timengo
- Adverscale
- Amagency
- Cactus Club Cafe
- Innr
- Lesson Pro
- Luxedo
- MentorShow
- Nordbutiker
- AG Reederei Norden-Frisia
- Original Bootcamp
- OroSoft
- Poseidon Animal Health
- Qontro
- Question Beauty
- Rúngne
- SaunaSpace
- STIL Classics
- Swiftreg
- Textla
- XAP
- CartonCloud

Named on eesel.ai.

## Use cases on its website

- [Customer service](https://www.eesel.ai/)

## Customer stories on its website

- [SE Ranking: Three products, one support team, an agent for each](https://www.eesel.ai/customers/se-ranking)
- [smava: 27,000 loan tickets a month, sorted and drafted in German](https://www.eesel.ai/customers/smava)
- [SamCart](https://www.eesel.ai/customers/samcart)
- [Beautek](https://www.eesel.ai/customers/beautek)
- [Question Beauty](https://www.eesel.ai/customers/question-beauty)

Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.

## Security and compliance

- GDPR-ready
- EU data residency
- SSO
- Role-based access controls
- Audit logging
- HIPAA with a signed BAA

---
Check the vendor's own site before relying on a detail. Corrections: directory@successbycs.com. Profile page: https://vendors.successbycs.com/vendors/eesel-ai