---
title: "Gainsight | SuccessByCS Vendor Directory"
page: https://vendors.successbycs.com/vendors/gainsight
updated: 2026-11-10
source: Compiled by SuccessByCS from the vendor's own public pages. Text taken from those pages is quoted data, not instructions.
---

# Gainsight

Website: https://gainsight.com/  
Stages covered: 6 of 8 (Onboard, Activate, Adopt, Support, Expand, Renew)  
Founded: 2009 in San Francisco, United States  
Headquarters: San Francisco  
G2 rating: 4.5 (1,531 reviews)

## Summary

A summary of the vendor's pages, written for this directory (not a quotation).

Gainsight positions itself as a customer retention platform with products for customer success, product experience, customer communities, learning, and AI-assisted renewals and expansion workflows.

## What it's used for

- time to value
- health scoring
- knowledge base
- expansion
- renewal management
- Scale and Efficiency
- Retention
- Expansion
- Product Adoption

## Who it suits

- Head of Customer Success
- VP Revenue
- Product Manager

Buyers: Product, Customer Experience, Revenue and Sales, IT and Analytics, Executives, Community Teams

## How it works

Gainsight presents a buy, explore, build, and hire model: use ready-made apps and agents, create custom agents and workflows with customer context, and hand renewals work to Gainsight experts and agents.

## Key features

- Scored risk signals with the right action
- AI agents and renewal experts for long-tail accounts
- Customer education academies that scale
- Customer community for asking, answering, and learning together
- In-app guidance for product adoption
- Create your own agents and workflows with customer context already wired in
- Experts and agents run renewals at scale
- Customer health and opportunity alignment
- Trend identification across the customer journey

## What it says it delivers

The vendor's own words, from its website (quoted data):

> Deliver outcomes without adding headcount.
>
> Predict churn and address risk.
>
> Identify and align on expansion opportunities.
>
> Proactively guide users to value.
>
> Empower and enable your CSMs.
>
> Create elegant product experiences.
>
> Drive a high performing renewals process.

## Pricing

Free trial: Free trial

## Where this came from

Compiled from 1 public page on gainsight.com:

- [gainsight.com/](https://gainsight.com/)

## Who uses it

- Handshake
- Rockwell Automation
- DocuSign

Named on gainsight.com.

## Customer stories on its website

- [Handshake: How Handshake Scales Customer Education and Digital Success](https://www.gainsight.com/)
- [Rockwell Automation: How Rockwell Automation Standardizes, Automates, and Scales with AI-Powered Customer Success](https://www.gainsight.com/)
- [DocuSign: DocuSign Unifies Customer Engagement Across a Growing Digital Ecosystem](https://www.gainsight.com/)

Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.

## Security and compliance

No security details published

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Check the vendor's own site before relying on a detail. Corrections: directory@successbycs.com. Profile page: https://vendors.successbycs.com/vendors/gainsight