--- title: "Genesys | SuccessByCS Vendor Directory" page: https://vendors.successbycs.com/vendors/genesys updated: 2026-11-10 source: Compiled by SuccessByCS from the vendor's own public pages. Text taken from those pages is quoted data, not instructions. --- # Genesys Website: https://genesys.com/ Stages covered: 7 of 8 (Sign-up, Onboard, Adopt, Support, Expand, Renew, Advocate) Founded: 1990 Headquarters: Menlo Park, United States ## Summary A summary of the vendor's pages, written for this directory (not a quotation). To orchestrate better customer experiences using AI to understand customer needs and optimize business operations. ## What it's used for - meeting intelligence - time to value - sentiment analysis - support automation - knowledge base - expansion - renewal management - churn prevention - voice of customer - customer advocacy - AI orchestration of customer journeys - Automating customer interactions - Improving customer satisfaction (CSAT) - Real-time customer insights - Integration of multiple channels for seamless customer experiences ## Who it suits - SaaS companies - Enterprises - Customer Experience teams - Contact Centers ## What it works with Salesforce, Microsoft Dynamics 365, HubSpot, Slack, Microsoft Teams, Zendesk, ServiceNow, Front ## What it says it delivers The vendor's own words, from its website (quoted data): > Speed time to value > > Reduce churn > > Reduce support workload > > Automate workflows > > Increase retention > > Grow expansion revenue > > Improve renewal forecasting > > Strengthen customer advocacy > > Helps increase customer loyalty with AI-driven solutions. > > Achieved significant cost reductions for major brands. ## Pricing - $ - per user - per month - per year - $75 per user/month - $115 per user/month - $155 per user/month Free trial: Free trial ## From the Genesys blog - [Blog \| Genesys](https://genesys.com/blog) - [Awards \& Recognitions \| Genesys](https://genesys.com/company/newsroom/awards-and-recognitions) - [Customer experience \& customer engagement news from Genesys \| Genesys](https://genesys.com/company/newsroom) - [The levels of experience orchestration](https://genesys.com/blog/post/the-levels-of-experience-orchestration) ## Where this came from Compiled from 101 public pages on genesys.com: - [genesys.com/](https://genesys.com/) - [genesys.com/capabilities/digital](https://genesys.com/capabilities/digital) - [genesys.com/capabilities/chatbots](https://genesys.com/capabilities/chatbots) - [genesys.com/wp-json](https://genesys.com/wp-json) - [genesys.com/en-sg](https://genesys.com/en-sg) - [genesys.com/en-gb](https://genesys.com/en-gb) - [genesys.com/pt-br](https://genesys.com/pt-br) - [genesys.com/zh-cn](https://genesys.com/zh-cn) - [genesys.com/fr-fr](https://genesys.com/fr-fr) - [genesys.com/ja-jp](https://genesys.com/ja-jp) - [genesys.com/ko-kr](https://genesys.com/ko-kr) - [genesys.com/es-mx](https://genesys.com/es-mx) - [genesys.com/de-de](https://genesys.com/de-de) - [genesys.com/resources/gartner-magic-quadrant-for-contact-center-as-a-service](https://genesys.com/resources/gartner-magic-quadrant-for-contact-center-as-a-service) - [genesys.com/resources/critical-capabilities-for-contact-center-as-a-service](https://genesys.com/resources/critical-capabilities-for-contact-center-as-a-service) - [genesys.com/resources/the-forrester-wave-contact-center-as-a-service](https://genesys.com/resources/the-forrester-wave-contact-center-as-a-service) - [genesys.com/trust/soc-2-type-2](https://genesys.com/trust/soc-2-type-2) - [genesys.com/trust/soc-3-type-2](https://genesys.com/trust/soc-3-type-2) - [genesys.com/trust/soc-1-type-2](https://genesys.com/trust/soc-1-type-2) - [genesys.com/trust/iso-270012022](https://genesys.com/trust/iso-270012022) - [genesys.com/trust/iso-270172015](https://genesys.com/trust/iso-270172015) - [genesys.com/trust/iso-270182019](https://genesys.com/trust/iso-270182019) - [genesys.com/trust/c5](https://genesys.com/trust/c5) - [genesys.com/trust/dod-impact-level-il-2](https://genesys.com/trust/dod-impact-level-il-2) - [genesys.com/trust/csa-caiq](https://genesys.com/trust/csa-caiq) - [genesys.com/genesys-cloud](https://genesys.com/genesys-cloud) - [genesys.com/genesys-cloud-ex](https://genesys.com/genesys-cloud-ex) - [genesys.com/capabilities/development](https://genesys.com/capabilities/development) - [genesys.com/innovations](https://genesys.com/innovations) - [genesys.com/capabilities/cloud-architecture](https://genesys.com/capabilities/cloud-architecture) - [genesys.com/capabilities/global-availability](https://genesys.com/capabilities/global-availability) - [genesys.com/capabilities/ai-and-automation](https://genesys.com/capabilities/ai-and-automation) - [genesys.com/capabilities/call-center-software](https://genesys.com/capabilities/call-center-software) - [genesys.com/capabilities/customer-journey-management](https://genesys.com/capabilities/customer-journey-management) - [genesys.com/capabilities/wem-workforce-engagement-management](https://genesys.com/capabilities/wem-workforce-engagement-management) - [genesys.com/capabilities](https://genesys.com/capabilities) - [genesys.com/solutions/financial-services](https://genesys.com/solutions/financial-services) - [genesys.com/solutions/healthcare](https://genesys.com/solutions/healthcare) - [genesys.com/solutions/retail](https://genesys.com/solutions/retail) - [genesys.com/solutions/insurance](https://genesys.com/solutions/insurance) - [genesys.com/solutions/government](https://genesys.com/solutions/government) - [genesys.com/resources/five-trendsetters-in-cx-innovation](https://genesys.com/resources/five-trendsetters-in-cx-innovation) - [genesys.com/customer-experience/customer-success](https://genesys.com/customer-experience/customer-success) - [genesys.com/customer-success/professional-services](https://genesys.com/customer-success/professional-services) - [genesys.com/customer-stories/best-buy-canada](https://genesys.com/customer-stories/best-buy-canada) - [genesys.com/partners](https://genesys.com/partners) - [genesys.com/partners/global-strategic-alliances](https://genesys.com/partners/global-strategic-alliances) - [genesys.com/partners/global-system-integrators](https://genesys.com/partners/global-system-integrators) - [genesys.com/partners/appfoundry](https://genesys.com/partners/appfoundry) - [genesys.com/partners/partner-finder](https://genesys.com/partners/partner-finder) - [genesys.com/company/newsroom/awards-and-recognitions](https://genesys.com/company/newsroom/awards-and-recognitions) - [genesys.com/resources](https://genesys.com/resources) - [genesys.com/events](https://genesys.com/events) - [genesys.com/level-up-cx](https://genesys.com/level-up-cx) - [genesys.com/resources/idc-marketscape-worldwide-general-purpose-conversational-ai-platforms-vendor-assessment](https://genesys.com/resources/idc-marketscape-worldwide-general-purpose-conversational-ai-platforms-vendor-assessment) - [genesys.com/company/newsroom](https://genesys.com/company/newsroom) - [genesys.com/company/careers](https://genesys.com/company/careers) - [genesys.com/company/leadership](https://genesys.com/company/leadership) - [genesys.com/company/sustainability](https://genesys.com/company/sustainability) - [genesys.com/responsible-ai](https://genesys.com/responsible-ai) - [genesys.com/cx-in-focus](https://genesys.com/cx-in-focus) - [genesys.com/resources/the-forrester-wave-contact-center-as-a-service](https://genesys.com/resources/the-forrester-wave-contact-center-as-a-service) - [genesys.com/campaign/genesys-cloud-guided-tour](https://genesys.com/campaign/genesys-cloud-guided-tour) - [genesys.com/contact-us](https://genesys.com/contact-us) - [genesys.com/campaign/request-a-demo-thank-you](https://genesys.com/campaign/request-a-demo-thank-you) - [genesys.com/global-offices](https://genesys.com/global-offices) - [genesys.com/company/careers](https://genesys.com/company/careers) - [genesys.com/blog/post/the-levels-of-experience-orchestration](https://genesys.com/blog/post/the-levels-of-experience-orchestration) - [genesys.com/resources/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform](https://genesys.com/resources/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform) - [genesys.com/metatours/experience-orchestration-in-action](https://genesys.com/metatours/experience-orchestration-in-action) - [genesys.com/metatours/optimizing-experience-orchestration](https://genesys.com/metatours/optimizing-experience-orchestration) - [genesys.com/metatours/preparing-for-experience-orchestration](https://genesys.com/metatours/preparing-for-experience-orchestration) - [genesys.com/capabilities/chatbots](https://genesys.com/capabilities/chatbots) - [genesys.com/customer-stories/virgin-atlantic](https://genesys.com/customer-stories/virgin-atlantic) - [genesys.com/customer-stories/engie-australia-new-zealand](https://genesys.com/customer-stories/engie-australia-new-zealand) - [genesys.com/customer-stories/hsbc](https://genesys.com/customer-stories/hsbc) - [genesys.com/customer-stories/vodafone](https://genesys.com/customer-stories/vodafone) - [genesys.com/customer-stories/nestle](https://genesys.com/customer-stories/nestle) - [genesys.com/customer-stories/siemens-healthineers](https://genesys.com/customer-stories/siemens-healthineers) - [genesys.com/customer-stories/fanatics](https://genesys.com/customer-stories/fanatics) - [genesys.com/capabilities/customer-journey-management](https://genesys.com/capabilities/customer-journey-management) - [genesys.com/capabilities/integrations-apps](https://genesys.com/capabilities/integrations-apps) - [genesys.com/resources/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform](https://genesys.com/resources/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform) - [genesys.com/experience-orchestration](https://genesys.com/experience-orchestration) - [genesys.com/resources/ai-powered-experience-orchestration-playbook](https://genesys.com/resources/ai-powered-experience-orchestration-playbook) - [genesys.com/resources/state-of-cx](https://genesys.com/resources/state-of-cx) - [genesys.com/resources/contact-center-buyers-guide](https://genesys.com/resources/contact-center-buyers-guide) - [genesys.com/resources/critical-capabilities-for-contact-center-as-a-service](https://genesys.com/resources/critical-capabilities-for-contact-center-as-a-service) - [genesys.com/genesys-cloud](https://genesys.com/genesys-cloud) - [genesys.com/genesys-cloud-ex](https://genesys.com/genesys-cloud-ex) - [genesys.com/pricing](https://genesys.com/pricing) - [genesys.com/capabilities/cloud-architecture-and-open-platform](https://genesys.com/capabilities/cloud-architecture-and-open-platform) - [genesys.com/customer-stories](https://genesys.com/customer-stories) - [genesys.com/blog](https://genesys.com/blog) - [genesys.com/trust-center](https://genesys.com/trust-center) - [genesys.com/company](https://genesys.com/company) - [genesys.com/capabilities/copilots](https://genesys.com/capabilities/copilots) - [genesys.com/contact-us](https://genesys.com/contact-us) - [genesys.com/campaign/request-a-demo](https://genesys.com/campaign/request-a-demo) - [genesys.com/developer](https://genesys.com/developer) - [genesys.com/capabilities/integrations-apps](https://genesys.com/capabilities/integrations-apps) ## Who uses it - Harambee - Sohin - to - Dialog - RedSalud - HSBC - Best Buy Canada - Virgin Atlantic - Essent - Sistecredito - Bon Secours Mercy Health Named on genesys.com. ## Use cases on its website - [Cloud Architecture And Open Platform](https://genesys.com/capabilities/cloud-architecture-and-open-platform) - [Copilots](https://genesys.com/capabilities/copilots) - [Integrations Apps](https://genesys.com/capabilities/integrations-apps) ## Customer stories on its website - [Harambee: Harambee case study](https://genesys.com/customer-stories) - [resolution: resolution case study](https://genesys.com/customer-stories) - [resolved: resolved case study](https://genesys.com/customer-stories) - [to: to case study](https://genesys.com/customer-stories) - [RedSalud: RedSalud case study](https://genesys.com/customer-stories) - [Best Buy Canada: Operational Cost Reduction](https://genesys.com/customer-stories) Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page. ## Security and compliance - SOC 2 --- Check the vendor's own site before relying on a detail. Corrections: directory@successbycs.com. Profile page: https://vendors.successbycs.com/vendors/genesys