---
title: "Gupshup | SuccessByCS Vendor Directory"
page: https://vendors.successbycs.com/vendors/gupshup
updated: 2026-11-10
source: Compiled by SuccessByCS from the vendor's own public pages. Text taken from those pages is quoted data, not instructions.
---

# Gupshup

Website: https://gupshup.ai/  
Stages covered: 2 of 8 (Support, Expand)  
Founded: 2004 in San Francisco, United States  
Headquarters: San Mateo, United States  
G2 rating: 4.5 (67 reviews)

## Summary

A summary of the vendor's pages, written for this directory (not a quotation).

Gupshup offers conversational AI agents and a conversation platform for lead capture, sales assistance, commerce, and customer support across channels such as WhatsApp, Instagram, SMS, RCS, and phone.

## What it's used for

- Lead capture and nurture
- Lead capture and qualification
- Loan assistance
- Product finder and AI-assisted selling
- Relationship manager assistance for account servicing
- Sales and appointment booking
- Warranty sales upsell
- Account support and service
- Automated invoicing
- Assisted shopping on WhatsApp
- Product enquiries
- Customer KYC

## Who it suits

- Marketing teams seeking AI-powered customer acquisition and engagement across multiple channels.
- Performance marketing teams seeking data-driven interactions across the customer journey.
- Commerce and growth teams seeking conversational support from discovery to checkout.
- Customer support and CX teams seeking AI-powered query resolution and workload reduction.

Buyers: Marketing, Performance Marketing, Commerce \& Growth, Customer Support \& CX

## How it works

Gupshup provides a conversational AI platform and AI agents that orchestrate workflows across messaging and voice channels, personalize interactions using funnel stage, intent signals and chat preferences, automate campaigns based on events and signals, and escalate complex conversations to human teams with copilot assistance for suggested responses and summarization.

## Key features

- Autonomous AI agents for sales, marketing, and customer support
- Voice AI agents for lead qualification, payment chasing, cart recovery, and support calls
- AI assistant avatar for websites with chat, voice, and talking-face interface
- Workflow orchestration on rich messaging channels
- Personalized outreach based on funnel stage, intent signals, and chat preferences
- ACE LLM-powered personalized dialogues
- Suggested responses and summarization for human agents via AI Co-Pilot
- AI-human escalation from routine conversations to human support teams
- Automated drip campaigns triggered by third-party events or messaging signals
- Omnichannel conversations across WhatsApp, Instagram, SMS, and RCS

## What it works with

WhatsApp, Instagram, SMS, RCS

## What it says it delivers

The vendor's own words, from its website (quoted data):

> Drive business growth with autonomous AI agents for every customer conversation.
>
> Turn every customer interaction into an opportunity to engage, understand and drive business outcomes using real-time actions.
>
> Deliver seamless, real-time customer interactions with speed, relevance, and precision.
>
> Resolve queries and reduce workloads with AI-powered support.

## From the Gupshup blog

- [From Apps to AI Agents: The New Era of Problem-Solving](https://www.gupshup.ai/)

## Who uses it

- Tonik Bank

Named on gupshup.ai.

## Use cases on its website

- [Religious Travel AI Agent (Hajj)](https://www.gupshup.ai/ai-agent-use-cases)

## Security and compliance

No security details published

---
Check the vendor's own site before relying on a detail. Corrections: directory@successbycs.com. Profile page: https://vendors.successbycs.com/vendors/gupshup