---
title: "Hyperengage | SuccessByCS Vendor Directory"
page: https://vendors.successbycs.com/vendors/hyperengage
updated: 2026-11-10
source: Compiled by SuccessByCS from the vendor's own public pages. Text taken from those pages is quoted data, not instructions.
---

# Hyperengage

Website: https://hyperengage.io/  
Stages covered: 8 of 8 (Sign-up, Onboard, Activate, Adopt, Support, Expand, Renew, Advocate)  
Founded: 2021 in Wilmington, United States  
Headquarters: Wilmington, United States

## Summary

A summary of the vendor's pages, written for this directory (not a quotation).

Hyperengage offers post-sales AI agents built on a unified customer memory graph to support renewals, churn-risk detection, expansion workflows, onboarding tracking, meeting prep, and portfolio reporting.

## What it's used for

- health scoring
- expansion
- renewal management
- churn prevention
- voice of customer
- Churn prevention
- Reporting
- Renewals
- Expansion
- Onboarding
- Meeting prep

## Who it suits

- VP of Customer Success
- RevOps Manager
- SaaS Founder
- SaaS companies
- B2B SaaS customer success teams
- 1–50 person CS teams launching their first AI agents
- Teams running real account portfolios with custom agents
- Multi-product, multi-org companies with stricter requirements

Buyers: CS leader, CSMs, VP of CS, RevOps, AEs, PMs, execs

## How it works

Hyperengage connects data sources into a unified customer memory graph, deploys or configures agents against customer outcomes and playbooks, and then those agents watch accounts, flag risks and expansion, prep renewals, brief teams, and can write decisions and actions back into the graph via typed MCP tools.

## Key features

- Unified customer context
- Customer memory graph that unifies CRM, product events, support, email, and billing sources
- Risk detection across usage, support, sentiment, and billing
- Automatic routing with recommended playbooks
- Account briefings before calls
- Post-call summaries, action items, follow-up drafts, and CRM updates
- Natural-language Q\&A over the customer memory graph
- Playbook automation via Signals Engine
- MCP API for Claude, ChatGPT, and other clients
- Custom agent skills
- Entity resolution across sources
- Qualitative analysis from conversations, meetings, notes, and more
- Campaign fit scoring for upsell and expansion readiness based on ICP criteria
- Product guidance with personalized feature adoption recommendations
- Bidirectional reads and writes to the graph
- Per-reader scoped tokens, identity, and audit trail

## What it works with

HubSpot, Salesforce, Segment, Intercom, Zendesk, Slack, Stripe, Gmail, Zoom, Notion, Linear, Amplitude, Mixpanel, Chargebee, Freshdesk, Pipedrive, Snowflake, BigQuery, Claude, ChatGPT

## What it says it delivers

The vendor's own words, from its website (quoted data):

> Unified Truth For Post Sales
>
> Signal That Matters with real-time alerts
>
> Copilot with context for natural-language questions
>
> Account Sidekick that monitors, summarizes, and suggests next steps
>
> Qualitative + Quantitative context by combining communications and usage
>
> Field-level permissions and full audit trails for governance
>
> You need work done — not more software to run.
>
> You get the outcome, not the alert.
>
> Same graph. Same tokens. Nobody counts logins.
>
> Your data is yours. Full export. No lock-in. No retraining.

## Pricing

- per month
- Starter: $500 / month
- Scale: $2,000
- Enterprise
- Startup Program: $250/month for 12 months

Free trial: 14-day free trial · No credit card required. No sales call required.

## Where this came from

Compiled from 1 public page on hyperengage.io:

- [hyperengage.io/](https://hyperengage.io/)

## Use cases on its website

- [Churn Prevention](https://hyperengage.io/)

## Security and compliance

- GDPR
- DPA
- SSO / SAML
- SCIM provisioning
- Audit Logs
- PII redaction

---
Check the vendor's own site before relying on a detail. Corrections: directory@successbycs.com. Profile page: https://vendors.successbycs.com/vendors/hyperengage