---
title: "IrisAgent | SuccessByCS Vendor Directory"
page: https://vendors.successbycs.com/vendors/irisagent
updated: 2026-11-10
source: Compiled by SuccessByCS from the vendor's own public pages. Text taken from those pages is quoted data, not instructions.
---

# IrisAgent

Website: https://irisagent.com/  
Stages covered: 1 of 8 (Support)  
Founded: 2019 in Sunnyvale, United States  
Headquarters: Sunnyvale, United States

## Summary

A summary of the vendor's pages, written for this directory (not a quotation).

AI customer support platform for existing helpdesks that delivers grounded AI resolution, agent assist, QA scoring, ticket analysis, and automation across chat, email, voice, and text.

## What it's used for

- Automate routine customer support work across chat, email, voice, and text.
- Provide suggested replies and next steps to human agents beside the helpdesk ticket.
- Score AI and human support conversations against team rubrics.
- Analyze tickets to find recurring issues, sentiment, escalations, and at-risk accounts.
- Turn support SOPs into automated workflows that act on connected systems and hand off when unsure.

## Who it suits

- Support teams that already use a helpdesk such as Zendesk, Salesforce, Intercom, Freshworks, HubSpot, or Zoho.

## How it works

IrisAgent connects to an existing helpdesk, reads the team's knowledge base, past tickets, and SOPs, then uses that grounded knowledge to resolve conversations, assist agents, score interactions, and hand off to humans with context when confidence is low.

## Key features

- Grounds every response and action in the knowledge base, past tickets, and Smart Operating Procedures.
- Validates answers against source knowledge before they are sent.
- Suggests drafts, sources, similar tickets, and next steps in the helpdesk sidebar.
- Scores 100% of AI and human conversations against support rubrics.
- Groups recurring issues, flags escalations, spots at-risk accounts, and monitors real-time sentiment.
- Turns SOPs written in plain English into workflows that act on connected systems and escalate when unsure.
- Hands off low-confidence cases to humans with full context.

## What it works with

Zendesk, Salesforce, Intercom, Freshworks, HubSpot, Jira, Zoho, Slack, Microsoft Teams, Twilio, PagerDuty

## What it says it delivers

The vendor's own words, from its website (quoted data):

> Most teams go live in 24 hours without replacing their helpdesk.
>
> Governance is built in from day one.
>
> Same intelligence for every agent, human or AI.
>
> Keep your helpdesk and add IrisAgent instead of replacing the contact center.

## Pricing

Free trial: Free trial

## Who uses it

- Dropbox
- Tekion

Named on irisagent.com.

## Customer stories on its website

- [Dropbox](https://irisagent.com/)

Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.

## Security and compliance

- SOC 2 Type II
- GDPR
- HIPAA Ready

---
Check the vendor's own site before relying on a detail. Corrections: directory@successbycs.com. Profile page: https://vendors.successbycs.com/vendors/irisagent