---
title: "Jimo | SuccessByCS Vendor Directory"
page: https://vendors.successbycs.com/vendors/jimo
updated: 2026-11-10
source: Compiled by SuccessByCS from the vendor's own public pages. Text taken from those pages is quoted data, not instructions.
---

# Jimo

Website: https://jimo.ai/  
Stages covered: 5 of 8 (Onboard, Activate, Adopt, Support, Advocate)  
Founded: 2022 in Paris, France  
Headquarters: Cachan, France  
G2 rating: 4.6 (39 reviews)

Note: Crawl update (2026-10-29): We could only read part of this website (15 pages saved). Crawl was interrupted before complete coverage.

## Summary

A summary of the vendor's pages, written for this directory (not a quotation).

Digital adoption platform for B2B SaaS that combines no-code onboarding experiences with an in-app AI agent for guidance, answers, actions and product insights.

## What it's used for

- User onboarding
- Product tours
- Checklists
- In-app announcements
- Changelog
- Hints and contextual help
- Product usage tracking and analytics
- Surveys and NPS
- In-app AI guidance, answers and actions

## Who it suits

- Growing SaaS companies
- B2B SaaS companies
- Product teams

Buyers: Product teams, Product designers (Can create and launch campaigns without development help.), Training and documentation leads (Can use the AI agent for in-product guidance and training.)

## How it works

Jimo installs with one script tag and a knowledge source. Its agent reads the app through Interface Context, keeps a live catalog of screens and elements, then guides users through flows, answers from docs and data, or takes actions from a panel docked inside the product.

## Key features

- AI-generated tours from recorded user flows
- Audience segmentation
- Page targeting
- Action-based triggers
- Product usage analytics and drop-off analysis
- Create actions from product analytics
- Checklists
- Surveys
- Announcements
- Changelog posts
- Hints
- AI answers grounded in docs and data
- In-product actions by the AI agent
- Escalation to Intercom or Zendesk
- Automatic translation and multilingual experiences
- A/B testing

## What it works with

Amplitude, Mixpanel, Segment, Slack, Figma, Hubspot, Intercom, Posthog, Notion, Zendesk, Confluence, Zapier

## What it says it delivers

The vendor's own words, from its website (quoted data):

> Increase user adoption, engagement and retention with the best user experience.
>
> Guide users from sign-up to value with automated, personalized onboarding flows—no dev work required.
>
> Create captivating in-app messages with ease, leveraging no-code design to boost engagement and product adoption.

## Pricing

- Adoption Agent: $79/mo billed annually · 99 monthly

Free trial: 3 Weeks Free

## Who uses it

- Filestage
- Altior
- AB Tasty
- Waalaxy
- Lesfurets
- ProcessOut
- Jolimoi
- The Companies API

Named on jimo.ai.

## Use cases on its website

- [User onboarding](https://jimo.ai/solutions/user-onboarding)
- [AI in-product guidance](https://jimo.ai/product/ai)
- [In-app announcements](https://jimo.ai/product/announcement)
- [Surveys and NPS](https://jimo.ai/product/surveys)

## Customer stories on its website

- [Filestage: 28 Nudges, 92 Segments, 1 Month: How Filestage Scaled Product Education with Jimo](https://jimo.ai/customer-stories/28-nudges-92-segments-1-month-how-filestage-scaled-product-education-with-jimo)
- [Altior: How Altior Turned Jimo's AI Agent into Its Next-Generation Product Guide](https://jimo.ai/customer-stories/how-altior-turned-jimo-ai-agent-into-its-next-generation-product-guide)
- [AB Tasty: From 3 Months to 2 Weeks: How AB Tasty Transformed Their Feature Launch Process](https://jimo.ai/customer-stories/how-ab-tasty-cut-user-onboarding-time-from-3-months-to-2-weeks)

Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.

## Security and compliance

- SOC 2
- GDPR
- EU hosting

---
Check the vendor's own site before relying on a detail. Corrections: directory@successbycs.com. Profile page: https://vendors.successbycs.com/vendors/jimo