---
title: "Pendo | SuccessByCS Vendor Directory"
page: https://vendors.successbycs.com/vendors/pendo
updated: 2026-11-10
source: Compiled by SuccessByCS from the vendor's own public pages. Text taken from those pages is quoted data, not instructions.
---

# Pendo

Website: https://pendo.io/  
Stages covered: 3 of 8 (Activate, Adopt, Advocate)  
Founded: 2013 in Raleigh  
Headquarters: Raleigh, United States  
G2 rating: 4.4 (1,828 reviews)

## Summary

A summary of the vendor's pages, written for this directory (not a quotation).

Pendo is a product experience platform that combines product and agent analytics, sentiment and feedback, in-app guidance, session replay, and MCP-enabled context so teams can understand usage and act on it to drive adoption.

## What it's used for

- product analytics
- in-app guidance
- onboarding checklists
- feature adoption
- Onboard users
- Drive adoption
- Optimize agents
- Debug faster
- Measure usage
- Resolve support issues

## Who it suits

- Product teams
- Revenue teams
- IT teams
- Organizations managing customer-facing SaaS products, internal applications, or conversational AI agents

Buyers: Product teams, Revenue teams, IT teams

## How it works

Pendo collects product usage data, feedback, and performance context, then helps teams analyze behavior, guide users in-app, observe struggles through session replay and analytics, and measure outcomes to improve future experiences.

## Key features

- Product analytics
- Sentiment and feedback analysis
- In-app guides without engineering
- Notifications and guides orchestration
- Feature nudges
- Session replay
- Feedback surveys
- AI guide builder
- Visual designer
- API access
- Data pipeline integrations
- Custom SQL queries
- Role-based access
- SSO/SAML
- Data governance controls

## What it works with

Claude, ChatGPT, Fin

## What it says it delivers

The vendor's own words, from its website (quoted data):

> Complete context means what users do, what they say, and how your product performs.
>
> Plan from evidence, not assumptions
>
> Turn what you learned into the fix, the nudge, or the next build

## Who uses it

- Datasite
- Cohley
- GenLogs
- Sage
- Chartbeat
- CallRail
- Procare

Named on pendo.io.

## Use cases on its website

- [Onboard users](https://www.pendo.io/)

## Customer stories on its website

- [CallRail](https://www.pendo.io/)
- [Procare](https://www.pendo.io/)

Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.

## Security and compliance

- GDPR Compliant
- SOC2 Type 2 Certified
- PCI DSS Compliant
- HIPAA Compliant

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Check the vendor's own site before relying on a detail. Corrections: directory@successbycs.com. Profile page: https://vendors.successbycs.com/vendors/pendo