---
title: "Refiner | SuccessByCS Vendor Directory"
page: https://vendors.successbycs.com/vendors/refiner
updated: 2026-11-10
source: Compiled by SuccessByCS from the vendor's own public pages. Text taken from those pages is quoted data, not instructions.
---

# Refiner

Website: https://refiner.io/  
Stages covered: 6 of 8 (Activate, Adopt, Support, Expand, Renew, Advocate)  
Founded: 2019 in Paris, France  
Headquarters: Paris  
G2 rating: 4.6 (8 reviews)

## Summary

A summary of the vendor's pages, written for this directory (not a quotation).

Customer feedback software for SaaS and digital product teams focused on contextual in-app and mobile surveys, segmentation, AI insights, and integrations that help teams collect feedback and act on it.

## What it's used for

- expansion
- churn prevention
- voice of customer
- customer advocacy
- Net Promoter Survey (NPS)
- Customer Effort Score (CES)
- Customer Satisfaction (CSAT)
- Product Market Fit (PMF)
- User Research

## Who it suits

- Head of Product
- Head of Customer Success
- Marketing Manager
- customer success teams
- SaaS, fintech, and marketplace companies.
- SaaS and digital product teams.
- Product-led companies.

Buyers: Product teams, Customer success teams, Marketing and growth teams, Sales teams

## How it works

Refiner lets teams launch contextual surveys in web apps, mobile apps, email, or links; collect responses into dashboards with segmentation, charts, filters, and AI auto-tagging; then sync data and trigger follow-up actions through integrations and alerts.

## Key features

- In-app surveys
- Mobile surveys
- Website surveys
- Email surveys
- Survey links
- In-app messages
- Reporting dashboard
- Response tagging
- AI insights
- User segmentation
- NPS, CSAT, and CES charts with trend lines
- Response segmentation by user attributes
- AI-powered auto-tagging for open text
- Filter by date, segment, response value, or custom tags
- Bi-directional Segment and RudderStack sync
- Push responses to Amplitude, Mixpanel, HubSpot, Salesforce, Chattermill, Enterpret
- Slack and Teams alerts for new responses
- Analyze survey data in Claude or ChatGPT with our MCP server
- Brand customization
- Advanced targeting
- Survey logic
- A/B testing
- AI translations
- Behavioral targeting
- Built-in user identification with account-level aggregation

## What it works with

Segment, RudderStack, Amplitude, Mixpanel, HubSpot, Salesforce, Chattermill, Enterpret, Slack, Microsoft Teams, Claude, ChatGPT, Zapier, API, Google Tag Manager

## What it says it delivers

The vendor's own words, from its website (quoted data):

> Stop bending generic survey tools to your needs.
>
> From response to action, built for your workflow.
>
> Good defaults. Advanced settings. We built Refiner for product-led teams who care.
>
> Built for product-led companies, not everyone else
>
> Get more responses and better insights with Refiner

## Pricing

- Essentials: Free Trial
- Free: 0
- Free Trial: Free Trial Per Month
- Growth: $79.00 Per Month
- Enterprise
- Enterprise: 199

Free trial: 30 days · Access to all survey features and integrations, capped at 100 survey responses.

## Where this came from

Compiled from 1 public page on refiner.io:

- [refiner.io/](https://refiner.io/)

## Who uses it

- Qonto
- Razorpay
- BPCE
- Shine
- Copy.ai
- Moqups
- AutoScout24
- Resident Advisor
- Caya
- Livestorm
- Merci app
- OneFootball
- Thriday

Named on refiner.io.

## Customer stories on its website

- [Thriday](https://refiner.io/)

Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.

## Security and compliance

- GDPR
- CCPA
- SOC 2 Type II
- HIPAA

---
Check the vendor's own site before relying on a detail. Corrections: directory@successbycs.com. Profile page: https://vendors.successbycs.com/vendors/refiner