---
title: "Salesforce | SuccessByCS Vendor Directory"
page: https://vendors.successbycs.com/vendors/salesforce
updated: 2026-11-10
source: Compiled by SuccessByCS from the vendor's own public pages. Text taken from those pages is quoted data, not instructions.
---

# Salesforce

Website: https://salesforce.com/  
Stages covered: 4 of 8 (Onboard, Adopt, Expand, Renew)  
Founded: 1999  
Headquarters: San Francisco  
G2 rating: 4.5 (169 reviews)

## Summary

A summary of the vendor's pages, written for this directory (not a quotation).

Salesforce provides a single, integrated platform that helps businesses find more leads, close more deals, and provide better service to customers. It offers a 360-degree view of every customer, allowing businesses to build stronger, more profitable relationships at scale.

## What it's used for

- meeting intelligence
- time to value
- adoption guidance
- sentiment analysis
- knowledge base
- expansion
- renewal management
- churn prevention
- voice of customer
- customer advocacy
- Sales and lead management
- Customer service optimization
- Marketing campaign management
- Commerce and inventory management
- Data integration and automation

## Who it suits

- Small businesses, startups, and large global enterprises across various industries such as financial services, retail, education, professional services, technology, and manufacturing.

Buyers: Sales Manager, Marketing Manager, Customer Service Manager, IT Manager

## How it works

Salesforce provides a unified set of applications powered by agentic AI and data, helping departments like sales, service, marketing, commerce, and IT work together. It automates complex workflows, predicts business outcomes, and personalizes customer interactions, all on a single, integrated platform.

## Key features

- Built-in AI for sales, marketing, and support
- Agentforce technology for autonomous case resolution
- Unified platform for apps, data, agents, and metadata
- Industry-specific solutions
- Agentic AI for workflow automation and business prediction

## What it says it delivers

The vendor's own words, from its website (quoted data):

> Speed time to value
>
> Reduce churn
>
> Automate workflows
>
> Increase retention
>
> Grow expansion revenue
>
> Improve renewal forecasting
>
> Strengthen customer advocacy
>
> Leaders in AI for over 10 years
>
> Proven ROI delivered
>
> Trusted by over 150,000 companies

## Pricing

- $25 USD/user/month

Free trial: Free for 30 days

## From the Salesforce blog

- [Agentforce World Tour Sydney: What If Your Workforce Had No Limits? \| Salesforce](https://salesforce.com/au/blog/agentforce-world-tour-sydney-what-if-your-workforce-had-no-limits)
- [What Does Salesforce Do? \| Salesforce](https://salesforce.com/au/blog/what-does-salesforce-do//)
- [What Exactly is Salesforce Customer 360? \| Salesforce](https://salesforce.com/au/blog/what-exactly-is-salesforce-customer-360//)

## Where this came from

Compiled from 101 public pages on salesforce.com:

- [salesforce.com/](https://salesforce.com/)
- [salesforce.com/fr](https://salesforce.com/fr)
- [salesforce.com/au/agentforce/ai-agents-roi-calculator](https://salesforce.com/au/agentforce/ai-agents-roi-calculator)
- [salesforce.com/au/sales/cloud](https://salesforce.com/au/sales/cloud)
- [salesforce.com/au/sales/ai](https://salesforce.com/au/sales/ai)
- [salesforce.com/au/sales/ai-sales-agent](https://salesforce.com/au/sales/ai-sales-agent)
- [salesforce.com/au/service/ai](https://salesforce.com/au/service/ai)
- [salesforce.com/au/marketing/ai](https://salesforce.com/au/marketing/ai)
- [salesforce.com/au/marketing/engagement](https://salesforce.com/au/marketing/engagement)
- [salesforce.com/au/marketing/b2b-automation](https://salesforce.com/au/marketing/b2b-automation)
- [salesforce.com/au/commerce/ai](https://salesforce.com/au/commerce/ai)
- [salesforce.com/au/commerce/online-payment-solution](https://salesforce.com/au/commerce/online-payment-solution)
- [salesforce.com/au/mulesoft/automation](https://salesforce.com/au/mulesoft/automation)
- [salesforce.com/au/automotive/car-dealership-software](https://salesforce.com/au/automotive/car-dealership-software)
- [salesforce.com/au/financial-services/banking-customer-service-solution](https://salesforce.com/au/financial-services/banking-customer-service-solution)
- [salesforce.com/au/media/workflow-automation-management](https://salesforce.com/au/media/workflow-automation-management)
- [salesforce.com/au/nonprofit/fundraising-software](https://salesforce.com/au/nonprofit/fundraising-software)
- [salesforce.com/au/retail/fashion-software](https://salesforce.com/au/retail/fashion-software)
- [salesforce.com/au/retail/restaurant-software](https://salesforce.com/au/retail/restaurant-software)
- [salesforce.com/au/retail/grocery-convenience-store-software](https://salesforce.com/au/retail/grocery-convenience-store-software)
- [salesforce.com/au/retail/department-store-software](https://salesforce.com/au/retail/department-store-software)
- [salesforce.com/au/retail/cloud-pos](https://salesforce.com/au/retail/cloud-pos)
- [salesforce.com/plus/series/trailblazer](https://salesforce.com/plus/series/trailblazer)
- [salesforce.com/plus/explore/explore-agentforce-ai](https://salesforce.com/plus/explore/explore-agentforce-ai)
- [salesforce.com/au/agentforce/ai-agents](https://salesforce.com/au/agentforce/ai-agents)
- [salesforce.com/au/agentforce/accelerate-agentic-ai](https://salesforce.com/au/agentforce/accelerate-agentic-ai)
- [salesforce.com/au/crm/worlds-number-one-crm](https://salesforce.com/au/crm/worlds-number-one-crm)
- [salesforce.com/au/agentforce/what-is-agentic-ai](https://salesforce.com/au/agentforce/what-is-agentic-ai)
- [salesforce.com/au/crm/ai-crm](https://salesforce.com/au/crm/ai-crm)
- [salesforce.com/au/artificial-intelligence/what-is-ai](https://salesforce.com/au/artificial-intelligence/what-is-ai)
- [salesforce.com/au/form/agentforce/maximizing-roi-with-agentforce](https://salesforce.com/au/form/agentforce/maximizing-roi-with-agentforce)
- [salesforce.com/au/agentforce/ai-agents/autonomous-agents](https://salesforce.com/au/agentforce/ai-agents/autonomous-agents)
- [salesforce.com/au/company/contact-us](https://salesforce.com/au/company/contact-us)
- [salesforce.com/au/small-business/pricing](https://salesforce.com/au/small-business/pricing)
- [salesforce.com/au/salesforce-on-salesforce](https://salesforce.com/au/salesforce-on-salesforce)
- [salesforce.com/au/products](https://salesforce.com/au/products)
- [salesforce.com/au/agentforce](https://salesforce.com/au/agentforce)
- [salesforce.com/au/small-business](https://salesforce.com/au/small-business)
- [salesforce.com/au/sales](https://salesforce.com/au/sales)
- [salesforce.com/au/service](https://salesforce.com/au/service)
- [salesforce.com/au/marketing](https://salesforce.com/au/marketing)
- [salesforce.com/au/commerce](https://salesforce.com/au/commerce)
- [salesforce.com/au/artificial-intelligence](https://salesforce.com/au/artificial-intelligence)
- [salesforce.com/au/data](https://salesforce.com/au/data)
- [salesforce.com/au/slack](https://salesforce.com/au/slack)
- [salesforce.com/au/analytics](https://salesforce.com/au/analytics)
- [salesforce.com/au/mulesoft](https://salesforce.com/au/mulesoft)
- [salesforce.com/au/retail](https://salesforce.com/au/retail)
- [salesforce.com/au/healthcare-life-sciences](https://salesforce.com/au/healthcare-life-sciences)
- [salesforce.com/au/engineering-construction-real-estate](https://salesforce.com/au/engineering-construction-real-estate)
- [salesforce.com/au/education](https://salesforce.com/au/education)
- [salesforce.com/au/professional-services](https://salesforce.com/au/professional-services)
- [salesforce.com/au/high-tech](https://salesforce.com/au/high-tech)
- [salesforce.com/au/manufacturing](https://salesforce.com/au/manufacturing)
- [salesforce.com/au/agentforce/use-cases/customer-zero-for-sales-anz](https://salesforce.com/au/agentforce/use-cases/customer-zero-for-sales-anz)
- [salesforce.com/au/agentforce/use-cases/customer-zero-for-service-anz](https://salesforce.com/au/agentforce/use-cases/customer-zero-for-service-anz)
- [salesforce.com/au/agentforce/use-cases/customer-zero-for-marketing-anz](https://salesforce.com/au/agentforce/use-cases/customer-zero-for-marketing-anz)
- [salesforce.com/au/company/our-values](https://salesforce.com/au/company/our-values)
- [salesforce.com/au/company/pledge](https://salesforce.com/au/company/pledge)
- [salesforce.com/au/blog/agentforce-world-tour-sydney-what-if-your-workforce-had-no-limits](https://salesforce.com/au/blog/agentforce-world-tour-sydney-what-if-your-workforce-had-no-limits)
- [salesforce.com/au/news/stories/agentforce-customer-zero](https://salesforce.com/au/news/stories/agentforce-customer-zero)
- [salesforce.com/au/news/press-releases/2025/02/26/salesforce-australia-investment-2025](https://salesforce.com/au/news/press-releases/2025/02/26/salesforce-australia-investment-2025)
- [salesforce.com/au/blog/what-does-salesforce-do//](https://salesforce.com/au/blog/what-does-salesforce-do//)
- [salesforce.com/au/blog/what-exactly-is-salesforce-customer-360//](https://salesforce.com/au/blog/what-exactly-is-salesforce-customer-360//)
- [salesforce.com/au/agentforce/customer-stories](https://salesforce.com/au/agentforce/customer-stories)
- [salesforce.com/au/agentforce/pricing](https://salesforce.com/au/agentforce/pricing)
- [salesforce.com/au/sales/pricing](https://salesforce.com/au/sales/pricing)
- [salesforce.com/au/service/digital-customer-engagement-platform](https://salesforce.com/au/service/digital-customer-engagement-platform)
- [salesforce.com/au/service/pricing](https://salesforce.com/au/service/pricing)
- [salesforce.com/au/marketing/pricing](https://salesforce.com/au/marketing/pricing)
- [salesforce.com/au/commerce/pricing](https://salesforce.com/au/commerce/pricing)
- [salesforce.com/au/analytics/pricing](https://salesforce.com/au/analytics/pricing)
- [salesforce.com/au/slack/pricing](https://salesforce.com/au/slack/pricing)
- [salesforce.com/au/crm](https://salesforce.com/au/crm)
- [salesforce.com/au/net-zero](https://salesforce.com/au/net-zero)
- [salesforce.com/au/net-zero/pricing](https://salesforce.com/au/net-zero/pricing)
- [salesforce.com/au/platform/cloud-data-security](https://salesforce.com/au/platform/cloud-data-security)
- [salesforce.com/au/platform/enterprise-app-development](https://salesforce.com/au/platform/enterprise-app-development)
- [salesforce.com/au/heroku](https://salesforce.com/au/heroku)
- [salesforce.com/au/services](https://salesforce.com/au/services)
- [salesforce.com/au/services/pricing](https://salesforce.com/au/services/pricing)
- [salesforce.com/au/partners](https://salesforce.com/au/partners)
- [salesforce.com/pricing](https://salesforce.com/pricing)
- [salesforce.com/pricing/calculator](https://salesforce.com/pricing/calculator)
- [help.salesforce.com/](https://help.salesforce.com/)
- [salesforce.com/au/automotive](https://salesforce.com/au/automotive)
- [salesforce.com/au/automotive/pricing](https://salesforce.com/au/automotive/pricing)
- [salesforce.com/au/communications](https://salesforce.com/au/communications)
- [salesforce.com/au/pricing](https://salesforce.com/au/pricing)
- [salesforce.com/au/platform](https://salesforce.com/au/platform)
- [salesforce.com/au/agentforce/use-cases](https://salesforce.com/au/agentforce/use-cases)
- [salesforce.com/video/24566588](https://salesforce.com/video/24566588)
- [salesforce.com/au/blog](https://salesforce.com/au/blog)
- [trust.salesforce.com/en](https://trust.salesforce.com/en)
- [salesforce.com/au/company/our-story](https://salesforce.com/au/company/our-story)
- [salesforce.com/au/service/contact-center](https://salesforce.com/au/service/contact-center)
- [salesforce.com/au/form/demo/small-business/smb-overview](https://salesforce.com/au/form/demo/small-business/smb-overview)
- [help.salesforce.com/s](https://help.salesforce.com/s)
- [salesforce.com/au/service/call-center-integration](https://salesforce.com/au/service/call-center-integration)
- [salesforce.com/au/form/developer-signup](https://salesforce.com/au/form/developer-signup)
- [salesforce.com/plus/explore/data-analytics-integration](https://salesforce.com/plus/explore/data-analytics-integration)

## Customer stories on its website

- [humans: humans case study](https://salesforce.com/au/agentforce/use-cases)

Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.

## Security and compliance

No security details published

---
Check the vendor's own site before relying on a detail. Corrections: directory@successbycs.com. Profile page: https://vendors.successbycs.com/vendors/salesforce