---
title: "Sobot | SuccessByCS Vendor Directory"
page: https://vendors.successbycs.com/vendors/sobot
updated: 2026-11-10
source: Compiled by SuccessByCS from the vendor's own public pages. Text taken from those pages is quoted data, not instructions.
---

# Sobot

Website: https://sobot.io/  
Stages covered: 1 of 8 (Support)  
Founded: 2014 in Singapore, Singapore  
Headquarters: Singapore, Singapore  
G2 rating: 5.0 (57 reviews)

## Summary

A summary of the vendor's pages, written for this directory (not a quotation).

Sobot is an agentic customer contact platform with AI agents for messaging and voice, a unified Nexus workspace for omnichannel support and ticketing, and expert services to deploy and improve AI operations.

## What it's used for

- support automation
- knowledge base
- voice of customer
- customer advocacy
- AI-powered customer service across messaging and voice channels.
- Workflow automation and intelligent service.
- Omnichannel customer engagement across web chat, voice, email, WhatsApp, social, and marketplaces.
- Proactive marketing and personalized customer interactions.
- Convenient self-service for common queries 24/7 via AI agent.
- Internal collaboration among sales, support, and technical teams through an omnichannel inbox.

## Who it suits

- Large and mid-sized enterprises needing AI agents across text and voice with a single contact infrastructure and expert support.
- Startups and small teams that want to start with a single agent on a single channel and go live quickly.
- Retail and e-commerce, financial services, and gaming and entertainment organizations.

## How it works

The platform runs in three layers: AI Agents handle inbound and outbound conversations and resolve issues; Nexus provides one platform across channels with full-context handoff and AI Copilot; Experts cover strategy, deployment, training and operations to keep results improving after go-live.

## Key features

- Autonomous AI issue resolution across channels.
- Agent Studio to build, test and tune agents with root-cause diagnosis.
- Inbound voice AI that answers calls, understands intent and resolves live.
- Outbound voice AI for follow-up, win-back and conversion.
- ReAct, workflow, RAG, memory, tools and LLM capabilities.
- AI-powered workspace with full context and Copilot for human agents.
- Live chat with full customer history built in.
- Call context, transcripts and summaries.
- Collaborative ticketing to resolve complex issues faster.
- Workspace, automation, insights and integration for WhatsApp workflows.
- Flow builder for automated flows across multiple channels.
- Official Meta Business Solution Provider for WhatsApp.
- Open APIs for CRM, ERP, order and membership systems.

## What it works with

Shopify, Amazon, Walmart, TikTok, Lazada, TikTok Shop, OpenAI, Anthropic, Lark, Azure, Salesforce

## What it says it delivers

The vendor's own words, from its website (quoted data):

> AI that resolves. Experts who make it better. One platform, every channel, every conversation.
>
> AI Agents that resolve issues, not just reply.
>
> One workspace. Full context. Embedded Copilot.
>
> Built AI-Native, Not AI-Added.
>
> Truly One Platform.
>
> Secure by Design.

## Pricing

- AI Agents: priced by AI usage — AI Credits Package, Q\&A Package, or a Resolution Package
- Nexus Messaging: priced by edition and seats
- Nexus Voice: priced by edition and seats
- Nexus Ticketing: priced by edition and seats
- Nexus Sales: priced by edition and seats
- Nexus for WhatsApp: Meta's conversation-based pricing, plus our platform fee
- Voice: call fees that vary by country and route

Free trial: 14-day free trial · across the platform

## From the Sobot blog

- [Top AI Chatbots for Customer Service in Southeast Asia in 2026: A Market-by-Market Guide](https://www.sobot.io/)

## Where this came from

Compiled from 1 public page on sobot.io:

- [sobot.io/](https://sobot.io/)

## Who uses it

- J\&T Express
- SHEIN
- Weee!
- MICHAEL KORS
- OPPO
- Transsion
- Samsung
- OnePlus
- DFS
- Philips
- Tineco
- OPay
- PalmPay
- MICO

Named on sobot.io.

## Customer stories on its website

- [J\&T Express](https://www.sobot.io/)
- [SHEIN](https://www.sobot.io/)
- [OPPO](https://www.sobot.io/)
- [Transsion](https://www.sobot.io/)

Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.

## Security and compliance

- ISO 27001
- ISO 27701
- GDPR
- HTTPS / TLS

---
Check the vendor's own site before relying on a detail. Corrections: directory@successbycs.com. Profile page: https://vendors.successbycs.com/vendors/sobot