---
title: "Spiky | SuccessByCS Vendor Directory"
page: https://vendors.successbycs.com/vendors/spiky
updated: 2026-11-10
source: Compiled by SuccessByCS from the vendor's own public pages. Text taken from those pages is quoted data, not instructions.
---

# Spiky

Website: https://spiky.ai/  
Stages covered: 3 of 8 (Sign-up, Expand, Advocate)  
Founded: 2020 in San Francisco, United States  
Headquarters: San Francisco, United States  
G2 rating: 4.8 (144 reviews)

## Summary

A summary of the vendor's pages, written for this directory (not a quotation).

AI conversation platform for sales and customer-facing teams that provides transcription, summaries, action items, real-time coaching, workflow automation, and conversation insights from meetings, calls, and chats.

## What it's used for

- Real-time meeting coaching
- Meeting transcription and summaries
- AI-generated action items
- Automated follow-up and CRM updates
- Voice of customer and quality assurance insights
- Customer sentiment analysis
- Cross-sell and upsell opportunity identification

## Who it suits

- Sales teams
- Customer success and support teams

Buyers: Head of Sales Enablement, Head of GTM, VP of Customer Support, Sales Manager, Data Analytics Manager

## How it works

Spiky captures customer conversations and meeting context, analyzes interactions, and returns transcriptions, summaries, action items, coaching, and automated follow-up workflows.

## Key features

- Real-time guidance during calls with meeting templates and playbooks
- Custom-tailored feedback with actionable next steps
- AI assistant for instant answers and meeting insights
- Accurate transcriptions and concise meeting summaries
- AI-generated action items
- Automated follow-up emails, Slack messages, CRM updates, and Google Docs sync
- Keyword tracking with customizable trackers
- Battlecards for objection handling during meetings
- Customer sentiment capture at scale

## What it works with

Microsoft Outlook, Google Calendar, Microsoft Teams, Google Meet, Webex, Zoom, Salesforce, Pipedrive, Hubspot, Zoho, Zapier, Five9

## What it says it delivers

The vendor's own words, from its website (quoted data):

> Transform meetings into revenue drivers
>
> Save time and focus on what matters
>
> Secure and scalable
>
> Understand voice of customer at scale

## Pricing

- Free plan: $0 per month
- Plus: $15 per month/user
- Pro: $24 per month/user
- Premium: $40 per month/user
- Custom Pricing

Free trial: Free trial · No credit card required. Trials are equivalent to the premium plan excluding CRM functionality.

## Who uses it

- AchieveIt
- Enerjisa Enerji A.Ş.
- Gynger
- Insider
- Zywave
- Cloudyflex

Named on spiky.ai.

## Use cases on its website

- [Real-time meeting coaching](https://spiky.ai/en/product)
- [Voice of customer analysis](https://spiky.ai/en/customer-success)

## Customer stories on its website

- [AchieveIt: How AchieveIt Reclaimed Over an Hour a Day and Transformed Their Sales Strategy with Spiky](https://spiky.ai/en/case-studies/achieveit)
- [Enerjisa Enerji A.Ş.: How Enerjisa Increased Meeting Efficiency by 15% Across 150 Weekly Meetings](https://spiky.ai/en/case-studies/enerjisa)
- [Gynger: Optimizing sales pipeline by shortening it by 20% through BANT coaching](https://spiky.ai/en/case-studies/gynger)
- [Insider: Insider 75% increased post-meeting review efficiency, and 7% more deal wins](https://spiky.ai/en/case-studies/insider)
- [Zywave: Transforming customer support at Zywave: Unlocking insights with Spiky](https://spiky.ai/en/case-studies/zywave)
- [Cloudyflex: How Cloudyflex Gained Structured Visibility Across Sales and Client Delivery](https://spiky.ai/en/case-studies/cloudyflex)

Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.

## Security and compliance

- SOC 2 Type II certified
- GDPR compliant
- KVKK compliant

---
Check the vendor's own site before relying on a detail. Corrections: directory@successbycs.com. Profile page: https://vendors.successbycs.com/vendors/spiky