---
title: "TeamSupport | SuccessByCS Vendor Directory"
page: https://vendors.successbycs.com/vendors/teamsupport
updated: 2026-11-10
source: Compiled by SuccessByCS from the vendor's own public pages. Text taken from those pages is quoted data, not instructions.
---

# TeamSupport

Website: https://teamsupport.com/  
Stages covered: 6 of 8 (Onboard, Adopt, Support, Expand, Renew, Advocate)  
Founded: 2008 in Dallas, United States  
Headquarters: Dallas  
G2 rating: 4.4 (873 reviews)

## Summary

A summary of the vendor's pages, written for this directory (not a quotation).

AI-native platform for B2B technology companies that turns customer interactions into account intelligence to support support, onboarding, customer intelligence, churn mitigation, renewals, and expansion workflows.

## What it's used for

- support automation
- knowledge base
- churn prevention
- voice of customer
- Customer Support
- Customer Success
- Mitigate Customer Churn
- Increase CSAT and NPS

## Who it suits

- Head of Customer Support
- Product Manager
- Chief Technology Officer
- support teams
- B2B technology companies

## How it works

The platform connects customer conversations, accounts, and customer signals into one data model and customer record, then uses AI-powered workflows and account intelligence to reveal risk and opportunity across the customer lifecycle.

## Key features

- AI-powered workflows
- Playbooks
- Ticket automation
- Track setup friction
- Track activation progress
- Flag adoption gaps
- Prioritize accounts by business impact, ticket severity, sentiment, and ARR at risk
- Monitor real-time distress signals and escalation trends
- Upsell readiness signals from usage and penetration data and customer conversations
- Unify support, onboarding, success, and product signals in one place
- Surface hidden churn risks and expansion opportunities with AI-powered account intelligence and ARR context

## What it says it delivers

The vendor's own words, from its website (quoted data):

> Replace disconnected post-sale tools with one AI-native platform that unifies support, success, onboarding, and customer intelligence around the customer account.
>
> Connect support, onboarding, success, and product signals in one place.
>
> Act on AI-powered insights to protect renewals, accelerate expansion, and strengthen retention.

## Pricing

- Chat Support: $29.00 1 agent / month
- Essential Support: $35.00 1 agent/month
- Professional Support: $49.00 1 agent/month
- Enterprise Support

Free trial: Free trial

## Where this came from

Compiled from 1 public page on teamsupport.com:

- [teamsupport.com/](https://teamsupport.com/)

## Security and compliance

No security details published

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Check the vendor's own site before relying on a detail. Corrections: directory@successbycs.com. Profile page: https://vendors.successbycs.com/vendors/teamsupport