---
title: "Totango | SuccessByCS Vendor Directory"
page: https://vendors.successbycs.com/vendors/totango
updated: 2026-11-10
source: Compiled by SuccessByCS from the vendor's own public pages. Text taken from those pages is quoted data, not instructions.
---

# Totango

Website: https://totango.com/  
Stages covered: 4 of 8 (Sign-up, Onboard, Expand, Renew)  
Founded: 2010 in Redwood City, United States  
Headquarters: Redwood City  
G2 rating: 4.3 (968 reviews)

## Summary

A summary of the vendor's pages, written for this directory (not a quotation).

Totango presents Odie as a customer intelligence and customer knowledge platform for post-sales teams and their agents.

## What it's used for

- time to value
- expansion
- renewal management
- churn prevention

## Who it suits

- Chief Customer Officer
- Customer Success Manager
- VP of Revenue
- Post-sales teams
- Teams using agents in post-sales workflows

Buyers: Post-sales teams (Teams identified as the target users of Odie.)

## How it works

Totango says Odie gives post-sales teams access to customer-grade AI through a Customer Knowledge Engine, whether teams build those agents themselves or Totango builds them for them.

## Key features

- Customer intelligence for post-sales teams and their agents
- Customer-grade AI
- Support for building agents or having them built for the team
- Highly token efficient AI

## What it says it delivers

The vendor's own words, from its website (quoted data):

> Customer intelligence for post-sales teams and their agents
>
> Odie is designed to give post-sales teams access to customer-grade AI

## Pricing

- Enterprise
- Premier

## Where this came from

Compiled from 1 public page on totango.com:

- [totango.com/](https://totango.com/)

## Security and compliance

No security details published

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Check the vendor's own site before relying on a detail. Corrections: directory@successbycs.com. Profile page: https://vendors.successbycs.com/vendors/totango