---
title: "Trainn | SuccessByCS Vendor Directory"
page: https://vendors.successbycs.com/vendors/trainn
updated: 2026-11-10
source: Compiled by SuccessByCS from the vendor's own public pages. Text taken from those pages is quoted data, not instructions.
---

# Trainn

Website: https://trainn.co/  
Stages covered: 4 of 8 (Onboard, Activate, Support, Advocate)  
Founded: 2020 in Wilmington, United States  
Headquarters: North Bethesda, United States  
G2 rating: 4.6 (67 reviews)

## Summary

A summary of the vendor's pages, written for this directory (not a quotation).

AI-powered product video and guide creation platform for customer training, in-app tutorials, knowledge bases, and branded academies.

## What it's used for

- time to value
- knowledge base
- customer advocacy
- Customer education
- Customer training
- Customer enablement
- Partner training
- In-app training
- Self-serve knowledge base
- Training academy / LMS

## Who it suits

- Customer Success Lead
- Sr. Manager, Strategic Programs
- Lead Business Strategist
- customer success teams
- Customer-facing teams that need to create and deliver scalable product training and self-serve education.
- Software businesses training customers on product onboarding, feature adoption, and ongoing enablement.

Buyers: Customer Success teams, Customer Education / Training teams, Customer Implementation teams, Support teams, Documentation teams

## How it works

Teams record a workflow or screen recording, Trainn generates videos, guides, and walkthroughs, and the content is then delivered through links, embeds, in-app tutorials, a knowledge base, or a branded academy with analytics.

## Key features

- AI video and guide generation from a single screen recording
- Step-by-step guides and interactive walkthroughs
- In-app tutorials without writing code
- Searchable knowledge base / knowledge hub
- No-code academy/LMS with courses, quizzes, and certifications
- Content translation into 30+ languages
- Training engagement and learner analytics
- Dynamic user groups and personalized learning paths

## What it works with

Intercom, Salesforce, API, Webhooks, Zapier, Stripe

## What it says it delivers

The vendor's own words, from its website (quoted data):

> Drive adoption and cut support tickets with branded courses built from AI-generated product videos.
>
> Create, deliver, and track training without juggling multiple tools or siloed data.
>
> Scale customer training without increasing manual effort.

## Pricing

- Creator: $19/month
- Launch: $2,400/year
- Scale: $10,000/year
- Enterprise: $39,900/year

Free trial: 14-day free trial · No credit card required; during the 14-day trial you get access to all Trainn features, and when the trial expires you lose access to created videos and guides unless you add payment details.

## Where this came from

Compiled from 1 public page on trainn.co:

- [trainn.co/](https://trainn.co/)

## Who uses it

- ServiceNow
- BuildOps
- Groundplan
- WebEngage
- SpotDraft
- Neutrinos
- Keka
- Wingman

Named on trainn.co.

## Use cases on its website

- [Customer training platform](https://trainn.co/solutions/customer-training-platform)
- [Customer education LMS](https://trainn.co/solutions/customer-education-lms)
- [Partner training LMS](https://trainn.co/solutions/partner-training-platform)
- [Sales enablement training](https://trainn.co/solutions/sales-enablement-training-platform)

## Customer stories on its website

- [ServiceNow: How ServiceNow’s 15-Person Multimedia Team Tripled Video Output by Enabling 200+ Writers to Create Procedural Videos Themselves](https://trainn.co/customers/servicenow)
- [BuildOps: The BuildOps Learning Center](https://trainn.co/customers/how-buildops-offers-self-service-resources-for-customers-using-trainn)
- [Neutrinos: How Neutrinos Achieved 70% Platform Adoption and Delivered 1000+ Certifications in 9 Months with Trainn](https://trainn.co/customers/neutrinos)
- [Groundplan: How Groundplan Reduced Repetitive Training with an Academy](https://trainn.co/customers/groundplan)
- [Keka: How Keka HR Slashed Training Time by 50% and Made their Video Creation Process 6X Faster with Trainn’s AI-Powered Training Platform](https://trainn.co/customers/kekaHR)
- [Wingman: The Wingman Academy - How Wingman Uses Trainn to Onboard Customers Faster](https://trainn.co/customers/how-wingman-uses-trainn-to-onboard-customers-faster)

Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.

## Security and compliance

- GDPR Compliant
- ISO 27001 Certified
- SOC 2 Type II Verified

---
Check the vendor's own site before relying on a detail. Corrections: directory@successbycs.com. Profile page: https://vendors.successbycs.com/vendors/trainn