---
title: "Userpilot | SuccessByCS Vendor Directory"
page: https://vendors.successbycs.com/vendors/userpilot
updated: 2026-11-10
source: Compiled by SuccessByCS from the vendor's own public pages. Text taken from those pages is quoted data, not instructions.
---

# Userpilot

Website: https://userpilot.com/  
Stages covered: 5 of 8 (Activate, Adopt, Support, Expand, Advocate)  
Founded: 2019 in Austin, United States  
Headquarters: Austin, United States  
G2 rating: 4.6 (1,023 reviews)

Note: Crawl update (2026-10-29): We could only read part of this website (34 pages saved). Some pages were not found.

## Summary

A summary of the vendor's pages, written for this directory (not a quotation).

Userpilot is a product growth and analytics platform for SaaS teams that combines in-app engagement, product analytics, surveys, session replay, email, mobile, workflows, and AI capabilities to drive onboarding, adoption, feedback, and retention.

## What it's used for

- User Onboarding
- Understand User Behavior
- In-app Support
- Product Adoption \& Launches
- Expansion Revenue
- Feature Launches
- Churn Prevention
- Feedback Collection

## Who it suits

- SaaS teams
- B2B/SaaS companies
- Product, growth, and customer success teams

Buyers: Product Management, UX \& Design, Customer Success \& Support, Product Marketing, Growth, Marketing, Engineering

## How it works

Userpilot closes the gap between user insights and in-app action by combining analytics, feedback, segmentation, and replay with engagement tooling; its AI spots issues, predicts outcomes, and builds fixes in-app.

## Key features

- Event autocapture
- Path, funnel, trend, and cohort reports
- AI insights and real-time notifications
- Pre-defined and custom dashboards
- No-code in-app onboarding flows
- In-app, email, and mobile engagement
- Tooltips, banners, spotlights, and contextual nudges
- In-app resource center
- NPS and CSAT surveys
- In-app, mobile, and email surveys
- Behavioral logic
- Feedback analytics
- Unlimited session replays
- Analytics-linked funnel and drop-off replays
- Rage clicks, errors, and frustration signals
- Tags, notes, and team playlists
- Auto-masking with HIPAA, GDPR, and SOC 2
- User and company segmentation
- Behavior-triggered emails
- MCP server connectivity for AI tools

## What it works with

Claude, ChatGPT, Cursor, Copilot, Salesforce, HubSpot

## What it says it delivers

The vendor's own words, from its website (quoted data):

> Close the gap between user insights and in-app action.
>
> Run the entire product experience from one place.
>
> Scale customer success without scaling your team.
>
> Turn every signup into an activated user.

## Pricing

- Starter: from $3.6k/yr (2k MAU)
- Growth: from $12k/year
- Enterprise

Free trial: 14-day free trial · No credit card required

## Who uses it

- Cleeng
- RecruitNow
- Cuvama
- Osano

Named on userpilot.com.

## Use cases on its website

- [User Onboarding](https://userpilot.com/)

## Security and compliance

- SOC 2 Type II
- GDPR
- HIPAA

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Check the vendor's own site before relying on a detail. Corrections: directory@successbycs.com. Profile page: https://vendors.successbycs.com/vendors/userpilot