---
title: "Zendesk | SuccessByCS Vendor Directory"
page: https://vendors.successbycs.com/vendors/zendesk
updated: 2026-11-10
source: Compiled by SuccessByCS from the vendor's own public pages. Text taken from those pages is quoted data, not instructions.
---

# Zendesk

Website: https://zendesk.com/  
Stages covered: 3 of 8 (Onboard, Adopt, Support)  
Founded: 2007 in Copenhagen, Denmark  
Headquarters: San Francisco, United States

## Summary

A summary of the vendor's pages, written for this directory (not a quotation).

AI-first customer service platform for support teams that combines ticketing, knowledge, analytics, QA, omnichannel support, and AI agents to automate and improve resolutions across customer and employee service.

## What it's used for

- time to value
- Messaging and live chat
- Ticketing
- IT service management
- Knowledge base
- Voice
- Customer service helpdesk across all channels
- Self-service and knowledge management
- Employee service for IT, HR, and shared services
- Service-focused contact center
- Integrating service with existing systems

## Who it suits

- Vice President of Customer Operations
- Director of Customer Experience
- Head of Community Support

## How it works

Zendesk’s service system connects AI agents and team members with ticketing, helpdesk, knowledge, analytics, and quality assurance across channels. Zendesk AI Agents learn from each service interaction in the Resolution Learning Loop, using outcomes and service signals to improve automation, quality, and agent effectiveness over time.

## Key features

- Omnichannel ticket and conversation management
- AI agents for autonomous issue resolution
- Suggested replies and summaries for agents
- Routing, triggers, workflows, and reminders
- Knowledge base and help centers
- Reporting and analytics
- Quality assurance scoring
- Voice and intelligent channel routing
- Prebuilt integrations and APIs
- Workforce management

## What it says it delivers

The vendor's own words, from its website (quoted data):

> Deliver faster, higher quality resolutions with the only AI-first service platform.
>
> Power your service with AI that continuously improves every resolution.
>
> Turn service insights into better outcomes.
>
> Faster resolutions. Stronger loyalty. Better outcomes.
>
> Pricing built for your success
>
> Get faster resolutions, happier customers, and a team that does more with less at a price that scales with you.

## Pricing

- $

Free trial: 14-day free trial · No credit card required.

## Where this came from

Compiled from 1 public page on zendesk.com:

- [zendesk.com/](https://zendesk.com/)

## Who uses it

- Vimeo
- Openly
- NOBULL

Named on zendesk.com.

## Use cases on its website

- [Messaging and live chat](https://www.zendesk.com/)

## Customer stories on its website

- [Vimeo](https://www.zendesk.com/)
- [Openly](https://www.zendesk.com/)
- [NOBULL](https://www.zendesk.com/)

Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.

## Security and compliance

No security details published

---
Check the vendor's own site before relying on a detail. Corrections: directory@successbycs.com. Profile page: https://vendors.successbycs.com/vendors/zendesk