Pylon
Pylon is a B2B support and customer success platform that uses AI agents, workflows, account intelligence, ticketing, knowledge base, surveys, and omnichannel support to investigate signals, resolve issues, and help teams manage onboarding, retention, expansion, and renewal work.
ALPINE EYEBRIGHTEuphrasia revoluta
What it's used for
Who it suits (ICP)
- B2B support teams
- B2B support and customer success teams at product-led companies
- Customer success teams
Buyers: Support teams, Customer success teams, CSM (Customer success managers using AI agents to monitor accounts and act on signals.)
How it works
Pylon builds account intelligence from customer conversations, CRM data, product usage, support history, goals, contacts, sentiment, and internal systems. Agents then investigate signals, prepare next steps, and can complete approved work while humans review evidence, redirect work, approve actions, or take over.
Key features
- AI agents that investigate, resolve, and act on customer signals
- Natural-language setup for workflows, routing, and agents
- Omnichannel support across Slack, Microsoft Teams, email, chat, SMS, WhatsApp, and phone
- Account Intelligence built from conversations, CRM, product usage, support history, goals, contacts, sentiment, and internal systems
- Custom health scores using product usage and behavioral data
- Knowledge base with AI article generation and AI KB answers
- NPS and CSAT surveys
- Support ticket routing, queues, and SLAs
What it works with
What it says it delivers
- Trusted by 1,500+ B2B customers globally
- Build and run your entire support system in natural language.
- Turn raw customer data into usable intelligence.
- Customer success that works ahead.
- Give every CSM AI agents that monitor every account, prepare every interaction, and move work forward before anyone asks.
In the vendor's own words, from its website.
Pricing
- Professional: $89/seat on an annual contract
- Advanced: $139/seat on an annual contract
- Enterprise: Custom quote
- Committed credits Tier 1: 0 – 60,000 at $0.24
- Committed credits Tier 2: 60,000 – 120,000 at $0.21
- Committed credits Tier 3: 120,000 – 300,000 at $0.18
- Committed credits Tier 4: 300,000+ at $0.15
- Pay as you go credits: $0.30 per credit
- Customer success add-on: $10 per customer account/month
- Phone add-on: $35 per seat/month
About the company
Who uses it
Named on usepylon.com.
Security and compliance
- ✓ SOC 2 Type II
- ✓ GDPR support
- ✓ ISO 27001
- ✓ EU data residency
- ✓ HIPAA support
Work at Pylon, or spotted something wrong? SUGGEST AN EDIT →
