Churned
AI retention platform for subscription-focused businesses that unifies customer data, predicts churn and renewal risk, segments audiences, and automates next-best retention, reactivation, and upsell actions.
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What it's used for
Who it suits (ICP)
- High-volume subscription businesses
- Teams managing tens of thousands of subscribers and millions of subscriber interactions
- Direct-to-consumer subscription products
- Digital media and publishing companies
- Utilities and energy with large subscriber bases
- Gyms, wellness and community-based services
- NGOs
- Telecommunications businesses
Buyers: Customer Success (Teams that need to prioritize outreach at scale for high-risk accounts.), Marketing (Retention and marketing teams using predictive segments and automated campaigns.), Fundraising (NGO marketers and fundraising teams using donor retention and reactivation workflows.)
How it works
Churned connects CRM, support, usage, financial, and marketing data or a data warehouse; trains predictive AI on customer behavior; then uses prescriptive AI to identify and automate the next best action in existing tools.
Key features
- Automated workflows
- Customer behavior analysis
- Segment-specific optimization
- Next best action automation
- Custom AI models trained on first-party subscriber data
- Churn prediction and renewal risk scoring
- Customer health scores and lifetime value tracking
- Dynamic audience segmentation and intelligent targeting
- Next-best-action recommendations
- Automated campaigns pushed into CRM or marketing tools
- Real-time dashboards and ROI tracking
- Sentiment scoring from customer interactions
What it works with
What it says it delivers
- Predict and prevent churn with AI-driven insights.
- Bring together scattered customer data, predict behaviour and act with precision.
- Automate real-time follow-ups and retention actions based on customer behaviour.
In the vendor's own words, from its website.
Pricing
- All plans include a set number of Co-Pilots. Additional Co-Pilots can be purchased as your needs grow.
- Starter
- Scale
- Enterprise
About the company
Where this came from
Compiled from 1 public page on churned.io.
SHOW PAGES
Who uses it
Named on churned.io.
Customer stories on its website
Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.
Security and compliance
- ✓ ISO 27001
- ✓ SOC 2 Type 2
- ✓ HIPAA
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