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COMM100.COM

Comm100 empowers organizations to deliver efficient, accurate, and personalized support through a seamless, integrated platform that enhances customer service with AI-driven speed and efficiency.

Botanical engraving of the penwiper plant PENWIPER PLANT
Notothlaspi rosulatum
2
USE CASES
2 / 8
STAGES COVERED
1
EVIDENCE PAGE
5
NAMED CUSTOMERS
2016
FOUNDED
THE CLIMB · WHERE COMM100 HELPS
  1. 01 Sign-up SEE VENDORS →
  2. 02 Onboard COVERED →
  3. 03 Activate SEE VENDORS →
  4. 04 Adopt COVERED →
  5. 05 Support SEE VENDORS →
  6. 06 Expand SEE VENDORS →
  7. 07 Renew SEE VENDORS →
  8. 08 Advocate SEE VENDORS →
01 · USES

What it's used for

02 · ICP

Who it suits (ICP)

  • Organizations in higher education, iGaming, banking, healthcare, technology, government, and finance.

Buyers: Communications & Systems Coordinator, Manager, Academic & Career Advising, Sr. Business Operations Manager, Customer Relations Manager

03 · HOW IT WORKS

How it works

Comm100 integrates multiple communication channels into a single platform, allowing users to connect with customers efficiently. It uses AI to automate responses to common queries and provides real-time assistance to human agents. The platform is designed to shorten the path between question and answer, enhancing customer service through AI-driven speed and efficiency.

04 · FEATURES

Key features

  • AI-powered omnichannel customer service
  • Automated, context-aware support
  • Real-time human assistance
  • AI-driven analytics and insights
  • Unified agent console
  • Integration of text, audio, video, and screen sharing
  • Management of email, SMS, social, and messaging apps
  • Crystal-clear voice calls
  • Streamlined queueing experience
  • Appointment and meeting booking
05 · PRICING

Pricing

  • flexible, usage-based pricing
06 · COMPANY

About the company

FOUNDED2016
07 · EVIDENCE

Where this came from

Compiled from 1 public page on comm100.com.

SHOW PAGES
HOW WE COMPILED IT →
08 · CUSTOMERS

Who uses it

Thompson Rivers UniversityUniversity of British ColumbiaGoogle FitbitGlobal Affairs CanadaCanadian Blood Services

Named on comm100.com.

09 · SECURITY

Security and compliance

No security details published

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BEFORE YOU BUY

Is it the kit, or the map?

The Post-Sales Reset looks at how your customers move from signed deal to renewal, and finds the few changes that matter most.

EXPLORE THE POST-SALES RESET ↗

Work at Comm100, or spotted something wrong? SUGGEST AN EDIT →

Chris Sparshott
WHO RUNS IT

Chris Sparshott

CUSTOMER SUCCESS, SUPPORT AND RENEWALS LEADER · SUCCESSBYCS

Not sure which leg of the climb is the problem? Kit helps, but the path matters more. The Post-Sales Reset finds where your customers are getting stuck and what to fix first.

Explore the Post-Sales Reset ↗ VIEW LINKEDIN PROFILE ↗ DIRECTORY@SUCCESSBYCS.COM →