DELIGHT.AI
Delight.ai
AI customer engagement platform for revenue that answers customer questions across chat, email, voice, SMS, and WhatsApp, resolves support issues, and turns conversations into purchases, activation, adoption, and expansion opportunities.
TARAMEA · GIANT SPEARGRASSAciphylla colensoi
6
USE CASES
7 / 8
STAGES COVERED
9
NAMED CUSTOMERS
2025
FOUNDED
01 · USES
What it's used for
Qualify inbound leads and route ready buyersTurn stalled trials into paying customersTurn support conversations into expansion revenueGuide product discovery and recover stalled cartsRebook travelers and sell upgrades during travel disruptionsBook, reschedule, and confirm healthcare appointments and handle refill or renewal follow-up
02 · ICP
Who it suits (ICP)
- Enterprise teams in retail, travel and hospitality, software, healthcare, financial services, on-demand, and home and field services where customer conversations affect purchases, bookings, support, retention, or expansion.
Buyers: Support leaders, Product and engineering teams, Revenue or sales teams, Operations teams
03 · HOW IT WORKS
How it works
Delight’s customer-facing AI agent uses customer identity, account context, knowledge sources, and connected systems to answer questions, resolve issues, and choose next actions across the full customer journey, while escalating to people when needed and preserving conversation context across channels.
04 · FEATURES
Key features
- Answers and resolves customer conversations across chat, SMS, WhatsApp, email, and voice.
- Remembers who each customer is and chooses the next best action across the journey.
- Connects to CRM, support, and knowledge systems including Salesforce, Zendesk, ServiceNow, Intercom, Freshworks, Sprinklr, NICE CXone, Confluence, Notion, and Google Drive.
- Carries one thread across channels so customers do not repeat themselves.
- Provides full visibility, audit trails, and explainability through Trust OS.
- Routes or escalates complex cases to humans with the full conversation context attached.
- Supports proactive outreach such as payment reminders, fraud alerts, low balance warnings, dormant account re-engagement, and personalized product recommendations.
05 · INTEGRATIONS
What it works with
SalesforceZendeskServiceNowIntercomFreshworksSprinklrNICE CXoneConfluenceNotionGoogle Drive
06 · VALUE
What it says it delivers
- Convert high-intent visitors into confident signups with instant, personalized guidance.
- Built on Sendbird’s enterprise-grade infrastructure, trusted by global brands and powering billions of conversations.
- AI you can trust, continuously tested and improved with every conversation to enhance accuracy and reliability.
In the vendor's own words, from its website.
08 · CUSTOMERS
Who uses it
MixpanelBJ's Wholesale ClubNorse Atlantic AirwaysDr. Cool ServicesAllAthletegtherHanssemhipagesLotte Homeshopping
Named on delight.ai.
09 · USE CASES
Use cases on its website
10 · CASE STUDIES
Customer stories on its website
- Mixpanel: Mixpanel x delight.ai: When support knows who you are ↗
- Hanssem: How Hanssem Leapfrogged into the Always-on Customer Experience Era ↗
- Lotte Homeshopping: Lotte Homeshopping Scales Retail With Anthropic & delight.ai ↗
- Norse Atlantic Airways: Norse Atlantic Airways customer story ↗
- BJ's Wholesale Club: How BJ’s Is Improving Members’ Digital Experience with Help from Bev ↗
Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.
11 · SECURITY
Security and compliance
- ✓ GDPR
- ✓ SOC 2 Type II
- ✓ HIPAA/HITECH
- ✓ ISO 42001
- ✓ ISO 27001
- ✓ CCPA
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