Hyperengage

What it's used for

Who it suits (ICP)

• VP of Customer Success
• RevOps Manager
• SaaS Founder
• SaaS companies
• B2B SaaS customer success teams
• 1–50 person CS teams launching their first AI agents
• Teams running real account portfolios with custom agents
• Multi-product, multi-org companies with stricter requirements

Buyers: CS leader, CSMs, VP of CS, RevOps, AEs, PMs, Execs

How it works

Hyperengage connects data sources into a unified customer memory graph, deploys or configures agents against customer outcomes and playbooks, and then those agents watch accounts, flag risks and expansion, prep renewals, brief teams, and can write decisions and actions back into the graph via typed MCP tools.

Key features

• Unified customer context
• Customer memory graph that unifies CRM, product events, support, email, and billing sources
• Risk detection across usage, support, sentiment, and billing
• Automatic routing with recommended playbooks
• Account briefings before calls
• Post-call summaries, action items, follow-up drafts, and CRM updates
• Natural-language Q&A over the customer memory graph
• Playbook automation via Signals Engine
• MCP API for Claude, ChatGPT, and other clients
• Custom agent skills
• Entity resolution across sources
• Qualitative analysis from conversations, meetings, notes, and more
• Campaign fit scoring for upsell and expansion readiness based on ICP criteria
• Product guidance with personalized feature adoption recommendations
• Bidirectional reads and writes to the graph
• Per-reader scoped tokens, identity, and audit trail

What it works with

What it says it delivers

• Unified Truth For Post Sales
• Signal That Matters with real-time alerts
• Copilot with context for natural-language questions
• Account Sidekick that monitors, summarizes, and suggests next steps
• Qualitative + Quantitative context by combining communications and usage
• Field-level permissions and full audit trails for governance
• You need work done — not more software to run.
• You get the outcome, not the alert.
• Same graph. Same tokens. Nobody counts logins.
• Your data is yours. Full export. No lock-in. No retraining.

In the vendor's own words, from its website.

Pricing

• per month
• Starter: $500 / month
• Scale: $2,000
• Enterprise
• Startup Program: $250/month for 12 months

About the company

Where this came from

Compiled from 1 public page on hyperengage.io.

Use cases on its website

• Churn Prevention ↗

Security and compliance

• ✓ GDPR
• ✓ DPA
• ✓ SSO / SAML
• ✓ SCIM provisioning
• ✓ Audit Logs
• ✓ PII redaction