USEFINI.COM
Fini AI
AI support platform for enterprise support teams that resolves customer issues across chat, email, voice, and Slack, using helpdesk integrations, knowledge ingestion, API actions, and compliance guardrails.
TIKUMU · LARGE MOUNTAIN DAISYCelmisia semicordata
5
USE CASES
1 / 8
STAGES COVERED
4
NAMED CUSTOMERS
2022
FOUNDED
01 · USES
What it's used for
Automate support ticket resolution across chat, email, and voiceProcess refunds, cancellations, rebooking, and customer record lookups via API actionsAnswer customers from approved help content and knowledge sourcesDetect knowledge gaps and publish missing help articlesDraft fixes and file bugs from Slack with human approval
02 · ICP
Who it suits (ICP)
- Enterprise support teams
- Enterprise fintech support teams
- Regulated industries including fintech, banking, insurance, and healthcare
Buyers: Support teams, Head of Operations (Operational leader involved in support automation outcomes.)
03 · HOW IT WORKS
How it works
Fini connects to your helpdesk and knowledge sources, tests the agent, then goes live; over the first 30 days it expands coverage, takes backend actions through APIs, and self-learns from tickets with validation and auditability.
04 · FEATURES
Key features
- Works across voice, chat, and email on the same reasoning, policies, and audit trail
- Runs on existing helpdesk tools with no migration required
- Agentic workflows with backend actions such as refunds and account updates
- Self-healing knowledge that spots documentation gaps and publishes articles
- Guardrails with confidence scoring, policy checks, escalation, and audit logs
- Conversation intelligence with clustering, sentiment analysis, trend detection, and reports
05 · INTEGRATIONS
What it works with
ZendeskIntercomSalesforceHubSpotLiveChatFrontFreshdeskGorgiasSlackDiscordShopifyStripeZoho DeskServiceNowAPI/WebhooksMicrosoft 365Jira Service ManagementDeskproKustomerWhatsAppInstagramFacebook MessengerHelp CenterZendesk Help CenterNotionConfluenceGoogle DriveDocument360RecurlyZoho CRMREST API and ActionsMCP connectionsData warehousesMicrosoft MarketplaceJiraLinear
06 · VALUE
What it says it delivers
- The agent, not a chatbot.
- Built with security and compliance embedded at every layer to protect sensitive financial data.
- No per-seat fees. Your human team is never billed.
In the vendor's own words, from its website.
07 · PRICING
Pricing
- Growth: $0.89 per resolved ticket
- Scale: $0.69 per resolved ticket
- Enterprise: $0.49 per resolved ticket
08 · COMPANY
About the company
HEADQUARTERSWilmington, United States
FOUNDED2022 in Amsterdam, Netherlands
G2 RATING4.8 (47 reviews) checked 4 Nov 2026 G2 page
09 · CUSTOMERS
Who uses it
AtlasPeakswareSnapdocsLISA Hockey
Named on usefini.com.
10 · USE CASES
Use cases on its website
11 · CASE STUDIES
Customer stories on its website
Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.
12 · SECURITY
Security and compliance
- ✓ SOC 2 Type II
- ✓ PCI DSS Level 1
- ✓ ISO 27001:2022
- ✓ GDPR
- ✓ HIPAA-compliant
- ✓ CCPA
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