SOBOT.IO
Sobot
Sobot is an agentic customer contact platform with AI agents for messaging and voice, a unified Nexus workspace for omnichannel support and ticketing, and expert services to deploy and improve AI operations.
TARAMEA · GIANT SPEARGRASSAciphylla colensoi
10
USE CASES
1 / 8
STAGES COVERED
1
EVIDENCE PAGE
14
NAMED CUSTOMERS
2014
FOUNDED
01 · USES
What it's used for
Support automationKnowledge baseVoice of customerCustomer advocacyAI-powered customer service across messaging and voice channels.Workflow automation and intelligent service.Omnichannel customer engagement across web chat, voice, email, WhatsApp, social, and marketplaces.Proactive marketing and personalized customer interactions.Convenient self-service for common queries 24/7 via AI agent.Internal collaboration among sales, support, and technical teams through an omnichannel inbox.
02 · ICP
Who it suits (ICP)
- Large and mid-sized enterprises needing AI agents across text and voice with a single contact infrastructure and expert support.
- Startups and small teams that want to start with a single agent on a single channel and go live quickly.
- Retail and e-commerce, financial services, and gaming and entertainment organizations.
03 · HOW IT WORKS
How it works
The platform runs in three layers: AI Agents handle inbound and outbound conversations and resolve issues; Nexus provides one platform across channels with full-context handoff and AI Copilot; Experts cover strategy, deployment, training and operations to keep results improving after go-live.
04 · FEATURES
Key features
- Autonomous AI issue resolution across channels.
- Agent Studio to build, test and tune agents with root-cause diagnosis.
- Inbound voice AI that answers calls, understands intent and resolves live.
- Outbound voice AI for follow-up, win-back and conversion.
- ReAct, workflow, RAG, memory, tools and LLM capabilities.
- AI-powered workspace with full context and Copilot for human agents.
- Live chat with full customer history built in.
- Call context, transcripts and summaries.
- Collaborative ticketing to resolve complex issues faster.
- Workspace, automation, insights and integration for WhatsApp workflows.
- Flow builder for automated flows across multiple channels.
- Official Meta Business Solution Provider for WhatsApp.
- Open APIs for CRM, ERP, order and membership systems.
05 · INTEGRATIONS
What it works with
ShopifyAmazonWalmartTikTokLazadaTikTok ShopOpenAIAnthropicLarkAzureSalesforce
06 · VALUE
What it says it delivers
- AI that resolves. Experts who make it better. One platform, every channel, every conversation.
- AI Agents that resolve issues, not just reply.
- One workspace. Full context. Embedded Copilot.
- Built AI-Native, Not AI-Added.
- Truly One Platform.
- Secure by Design.
In the vendor's own words, from its website.
07 · PRICING
Pricing
- AI Agents: priced by AI usage — AI Credits Package, Q&A Package, or a Resolution Package
- Nexus Messaging: priced by edition and seats
- Nexus Voice: priced by edition and seats
- Nexus Ticketing: priced by edition and seats
- Nexus Sales: priced by edition and seats
- Nexus for WhatsApp: Meta's conversation-based pricing, plus our platform fee
- Voice: call fees that vary by country and route
08 · COMPANY
About the company
HEADQUARTERSSingapore, Singapore
FOUNDED2014 in Singapore, Singapore
G2 RATING5.0 (57 reviews) checked 4 Nov 2026 G2 page
09 · BLOG
From the Sobot blog
Top AI Chatbots for Customer Service in Southeast Asia in 2026: A Market-by-Market Guide ↗10 · EVIDENCE
HOW WE COMPILED IT →
Where this came from
Compiled from 1 public page on sobot.io.
SHOW PAGES
11 · CUSTOMERS
Who uses it
J&T ExpressSHEINWeee!MICHAEL KORSOPPOTranssionSamsungOnePlusDFSPhilipsTinecoOPayPalmPayMICO
Named on sobot.io.
12 · CASE STUDIES
Customer stories on its website
Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.
13 · SECURITY
Security and compliance
- ✓ ISO 27001
- ✓ ISO 27701
- ✓ GDPR
- ✓ HTTPS / TLS
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