FLOWEQ.COM
FlowEQ
FlowEQ is a no-code workflow acceleration platform for customer service and operational teams that embeds into existing CRM and support systems, guides users through error-proof workflows, and automates actions across connected business applications.
ALPINE EYEBRIGHTEuphrasia revoluta
19
USE CASES
1 / 8
STAGES COVERED
2
NAMED CUSTOMERS
2017
FOUNDED
01 · USES
What it's used for
Customer service automationQuality trackingMember services automationUCC filing automationTroubleshootingRMAsE-commerce returns and refundsReplacement ordersShippingEscalationsNew client activationBilling inquiriesMembership changesSubscription plan changesQuality issue trackingDefect trackingCompliance reportingLease servicingDecision tree software
02 · ICP
Who it suits (ICP)
- Customer support and operations teams with complex, recurring workflows that require human judgment, expertise, or empathy.
- Companies supporting connected products or complex troubleshooting workflows.
- Membership or subscription businesses handling account questions, membership changes, billing questions, and cancellations.
- Companies that need to track product quality issues across customer support and quality systems, including regulated manufacturers.
- Companies that regularly manage UCC filings or lease-servicing workflows.
03 · HOW IT WORKS
How it works
Teams design Smart Flows and decision trees, embed them inside existing CRM or support systems, connect other applications through pre-built connectors, and add triggers, automation rules, and batch workflows so FlowEQ can pull data, guide users through SOPs, and automate eligible actions behind the scenes.
04 · FEATURES
Key features
- Embeds workflows inside existing CRM and support systems
- Interactive decision trees and guided workflows
- Pre-built connectors for integrating other business applications
- Triggers and automation rules
- Batch workflows and batch processes
- Workflow analytics and insights
- Chrome extension for workflows in other systems
- Error-proof workflows to enforce SOPs
- Custom apps for non-CRM workflows
- Automated UCC filings
05 · INTEGRATIONS
What it works with
SalesforceZendeskFreshZohoArena
06 · VALUE
What it says it delivers
- AI where it matters. Human where it counts.
- Most AI stops at insight. FlowEQ ensures it actually happens.
- FlowEQ saves customers time and money everyday.
- FlowEQ makes troubleshooting complex issues 10x faster with the perfect combination of interactive guides and automated actions for your customer support teams.
- FlowEQ makes it easy to handle returns 10x faster with the perfect combination of interactive guides and automated actions for your customer service teams.
In the vendor's own words, from its website.
07 · PRICING
Pricing
- Starter Edition: $37/user/month
- Team Edition: $67/user/month
- Enterprise Edition
- FlowEQ Core: Request Pricing
- FlowEQ Command: Request Pricing
- FlowEQ Agent Zero: Request Pricing
08 · COMPANY
About the company
HEADQUARTERSSan Francisco, United States
FOUNDED2017 in San Francisco, United States
09 · CUSTOMERS
Who uses it
SunpowerOmnidian
Named on floweq.com.
10 · USE CASES
Use cases on its website
11 · SECURITY
Security and compliance
No security details published
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