GENESYS.COM
Genesys
To orchestrate better customer experiences using AI to understand customer needs and optimize business operations.
KORIKORI · MOUNTAIN BUTTERCUPRanunculus insignis
15
USE CASES
7 / 8
STAGES COVERED
101
EVIDENCE PAGES
11
NAMED CUSTOMERS
1990
FOUNDED
01 · USES
What it's used for
Meeting intelligenceTime to valueSentiment analysisSupport automationKnowledge baseExpansionRenewal managementChurn preventionVoice of customerCustomer advocacyAI orchestration of customer journeysAutomating customer interactionsImproving customer satisfaction (CSAT)Real-time customer insightsIntegration of multiple channels for seamless customer experiences
03 · INTEGRATIONS
What it works with
SalesforceMicrosoft Dynamics 365HubSpotSlackMicrosoft TeamsZendeskServiceNowFront
04 · VALUE
What it says it delivers
- Speed time to value
- Reduce churn
- Reduce support workload
- Automate workflows
- Increase retention
- Grow expansion revenue
- Improve renewal forecasting
- Strengthen customer advocacy
- Helps increase customer loyalty with AI-driven solutions.
- Achieved significant cost reductions for major brands.
In the vendor's own words, from its website.
05 · PRICING
Pricing
- $
- per user
- per month
- per year
- $75 per user/month
- $115 per user/month
- $155 per user/month
06 · COMPANY
About the company
HEADQUARTERSMenlo Park, United States
FOUNDED1990
07 · BLOG
From the Genesys blog
Blog | Genesys ↗Awards & Recognitions | Genesys ↗Customer experience & customer engagement news from Genesys | Genesys ↗The levels of experience orchestration ↗08 · EVIDENCE
HOW WE COMPILED IT →
Where this came from
Compiled from 101 public pages on genesys.com.
SHOW PAGES
- genesys.com/
- genesys.com/capabilities/digital
- genesys.com/capabilities/chatbots
- genesys.com/wp-json
- genesys.com/en-sg
- genesys.com/en-gb
- genesys.com/pt-br
- genesys.com/zh-cn
- genesys.com/fr-fr
- genesys.com/ja-jp
- genesys.com/ko-kr
- genesys.com/es-mx
- genesys.com/de-de
- genesys.com/resources/gartner-magic-quadrant-for-contact-center-as-a-service
- genesys.com/resources/critical-capabilities-for-contact-center-as-a-service
- genesys.com/resources/the-forrester-wave-contact-center-as-a-service
- genesys.com/trust/soc-2-type-2
- genesys.com/trust/soc-3-type-2
- genesys.com/trust/soc-1-type-2
- genesys.com/trust/iso-270012022
- genesys.com/trust/iso-270172015
- genesys.com/trust/iso-270182019
- genesys.com/trust/c5
- genesys.com/trust/dod-impact-level-il-2
- genesys.com/trust/csa-caiq
- genesys.com/genesys-cloud
- genesys.com/genesys-cloud-ex
- genesys.com/capabilities/development
- genesys.com/innovations
- genesys.com/capabilities/cloud-architecture
- genesys.com/capabilities/global-availability
- genesys.com/capabilities/ai-and-automation
- genesys.com/capabilities/call-center-software
- genesys.com/capabilities/customer-journey-management
- genesys.com/capabilities/wem-workforce-engagement-management
- genesys.com/capabilities
- genesys.com/solutions/financial-services
- genesys.com/solutions/healthcare
- genesys.com/solutions/retail
- genesys.com/solutions/insurance
- genesys.com/solutions/government
- genesys.com/resources/five-trendsetters-in-cx-innovation
- genesys.com/customer-experience/customer-success
- genesys.com/customer-success/professional-services
- genesys.com/customer-stories/best-buy-canada
- genesys.com/partners
- genesys.com/partners/global-strategic-alliances
- genesys.com/partners/global-system-integrators
- genesys.com/partners/appfoundry
- genesys.com/partners/partner-finder
- genesys.com/company/newsroom/awards-and-recognitions
- genesys.com/resources
- genesys.com/events
- genesys.com/level-up-cx
- genesys.com/resources/idc-marketscape-worldwide-general-purpose-conversational-ai-platforms-vendor-assessment
- genesys.com/company/newsroom
- genesys.com/company/careers
- genesys.com/company/leadership
- genesys.com/company/sustainability
- genesys.com/responsible-ai
- genesys.com/cx-in-focus
- genesys.com/resources/the-forrester-wave-contact-center-as-a-service
- genesys.com/campaign/genesys-cloud-guided-tour
- genesys.com/contact-us
- genesys.com/campaign/request-a-demo-thank-you
- genesys.com/global-offices
- genesys.com/company/careers
- genesys.com/blog/post/the-levels-of-experience-orchestration
- genesys.com/resources/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform
- genesys.com/metatours/experience-orchestration-in-action
- genesys.com/metatours/optimizing-experience-orchestration
- genesys.com/metatours/preparing-for-experience-orchestration
- genesys.com/capabilities/chatbots
- genesys.com/customer-stories/virgin-atlantic
- genesys.com/customer-stories/engie-australia-new-zealand
- genesys.com/customer-stories/hsbc
- genesys.com/customer-stories/vodafone
- genesys.com/customer-stories/nestle
- genesys.com/customer-stories/siemens-healthineers
- genesys.com/customer-stories/fanatics
- genesys.com/capabilities/customer-journey-management
- genesys.com/capabilities/integrations-apps
- genesys.com/resources/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform
- genesys.com/experience-orchestration
- genesys.com/resources/ai-powered-experience-orchestration-playbook
- genesys.com/resources/state-of-cx
- genesys.com/resources/contact-center-buyers-guide
- genesys.com/resources/critical-capabilities-for-contact-center-as-a-service
- genesys.com/genesys-cloud
- genesys.com/genesys-cloud-ex
- genesys.com/pricing
- genesys.com/capabilities/cloud-architecture-and-open-platform
- genesys.com/customer-stories
- genesys.com/blog
- genesys.com/trust-center
- genesys.com/company
- genesys.com/capabilities/copilots
- genesys.com/contact-us
- genesys.com/campaign/request-a-demo
- genesys.com/developer
- genesys.com/capabilities/integrations-apps
09 · CUSTOMERS
Who uses it
HarambeeSohintoDialogRedSaludHSBCBest Buy CanadaVirgin AtlanticEssentSistecreditoBon Secours Mercy Health
Named on genesys.com.
10 · USE CASES
Use cases on its website
11 · CASE STUDIES
Customer stories on its website
- Harambee: Harambee case study ↗
- resolution: resolution case study ↗
- resolved: resolved case study ↗
- to: to case study ↗
- RedSalud: RedSalud case study ↗
- Best Buy Canada: Operational Cost Reduction ↗
Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.
12 · SECURITY
Security and compliance
- ✓ SOC 2
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