Gupshup
Gupshup offers conversational AI agents and a conversation platform for lead capture, sales assistance, commerce, and customer support across channels such as WhatsApp, Instagram, SMS, RCS, and phone.
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What it's used for
Who it suits (ICP)
- Marketing teams seeking AI-powered customer acquisition and engagement across multiple channels.
- Performance marketing teams seeking data-driven interactions across the customer journey.
- Commerce and growth teams seeking conversational support from discovery to checkout.
- Customer support and CX teams seeking AI-powered query resolution and workload reduction.
Buyers: Marketing, Performance Marketing, Commerce & Growth, Customer Support & CX
How it works
Gupshup provides a conversational AI platform and AI agents that orchestrate workflows across messaging and voice channels, personalize interactions using funnel stage, intent signals and chat preferences, automate campaigns based on events and signals, and escalate complex conversations to human teams with copilot assistance for suggested responses and summarization.
Key features
- Autonomous AI agents for sales, marketing, and customer support
- Voice AI agents for lead qualification, payment chasing, cart recovery, and support calls
- AI assistant avatar for websites with chat, voice, and talking-face interface
- Workflow orchestration on rich messaging channels
- Personalized outreach based on funnel stage, intent signals, and chat preferences
- ACE LLM-powered personalized dialogues
- Suggested responses and summarization for human agents via AI Co-Pilot
- AI-human escalation from routine conversations to human support teams
- Automated drip campaigns triggered by third-party events or messaging signals
- Omnichannel conversations across WhatsApp, Instagram, SMS, and RCS
What it works with
What it says it delivers
- Drive business growth with autonomous AI agents for every customer conversation.
- Turn every customer interaction into an opportunity to engage, understand and drive business outcomes using real-time actions.
- Deliver seamless, real-time customer interactions with speed, relevance, and precision.
- Resolve queries and reduce workloads with AI-powered support.
In the vendor's own words, from its website.
About the company
Who uses it
Named on gupshup.ai.
Security and compliance
No security details published
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