Intercom
Intercom's platform enhances customer support efficiency by resolving conversations, saving time, and increasing self-serve support rates, with flexible pricing based on outcomes and team needs.
TIKUMU · LARGE MOUNTAIN DAISYCelmisia semicordata
Who it suits (ICP)
- Individuals, startups, and small businesses
Buyers: Investor Care Lead, Director, Technical Support, Customer Support Operations Manager, Customer Support Director, Global Director for Product Support
How it works
Intercom provides an AI-first customer service platform that integrates with existing helpdesk systems or can be used independently. It offers a seamless platform combining AI agents and helpdesk features to enhance customer support efficiency.
Key features
- Fin AI Agent
- Messenger Shared Inbox
- Ticketing system
- Pre-built reports
- Public Help Center
- Workflows automation builder
- Round robin assignment
- Private and multilingual Help Center
- SSO & identity management
- HIPAA support
- Service level agreements (SLAs)
- Multibrand Messenger / Help Center
- Pro AI features for visibility and control
- Copilot AI assistant
- Proactive Support Plus
What it works with
Pricing
- $0.99 per Fin outcome, $29 per seat/mo for Essential, $85 per seat/mo for Advanced, $132 per seat/mo for Expert, billed annually
About the company
Where this came from
Compiled from 1 public page on intercom.com.
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Who uses it
Named on intercom.com.
Security and compliance
No security details published
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