SentiSum
AI-native CX intelligence platform for unifying customer feedback, detecting anomalies and churn signals, analyzing root causes and sentiment, and helping teams route, prioritize, and act on support and VoC issues.
ALPINE EYEBRIGHTEuphrasia revoluta
What it's used for
Who it suits (ICP)
- Head of Customer Care
- VP of Product
- Customer Success Manager
- support teams
- CX, Insights, and Retention teams that need to unify scattered customer feedback and act on churn and satisfaction signals.
- Mid-market and enterprise teams with high feedback or support-conversation volume.
Buyers: CX leaders, Product leaders and product managers, Insights leaders, Support and CX teams, Marketing and retention teams, Leadership and executives
How it works
SentiSum connects to existing support, survey, review, call, and CRM systems, ingests structured and unstructured customer feedback, applies its Kyo AI engine to classify causes and sentiment, detect anomalies and risks, and surface drillable insights, alerts, and actions in tools like Slack, email, dashboards, and AI assistants.
Key features
- Unifies customer feedback and conversations across tickets, chats, calls, reviews, surveys, and CRM notes.
- Root-cause analysis with priced dollar impact.
- Real-time anomaly detection and alerts.
- Auto-routing and auto-prioritisation of support inquiries.
- Plain-English querying of customer data through Kyo.
- Score 100% of conversations with predicted CSAT and QA dimensions.
- No manual taxonomy or tagging required.
- Slack, email, and AI-tool delivery of insights and alerts.
What it works with
What it says it delivers
- Cut contacts, complaints, and cost while lifting CSAT and LTV.
- Turn every customer conversation and survey into actionable insight for product, website, operations, and CX teams.
- Replace dashboards with direction by showing why churn and satisfaction change.
In the vendor's own words, from its website.
Pricing
- Growth: Starting at $1,000.00 Per Month
- Annual partnership
- Add-on agents: Priced separately
About the company
Where this came from
Compiled from 1 public page on sentisum.com.
SHOW PAGES
Who uses it
Named on sentisum.com.
Use cases on its website
Customer stories on its website
- Gousto: How Gousto Improved Access to Voice of Customer Data ↗
- James Villas: How James Villas Reduced First Response Time by 46% in a Few Weeks ↗
- MakesYouLocal: How MakesYouLocal is Evolving Their BPO with AI-Driven Insights ↗
- British Airways Holidays: How British Airways stays on top of NPS and reviews ↗
- Butternut Box: How Butternut Box use SentiSum to drive customer satisfaction and increase retention ↗
Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.
Security and compliance
- ✓ SOC 2 Type 2
- ✓ GDPR
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