Zendesk
AI-first customer service platform for support teams that combines ticketing, knowledge, analytics, QA, omnichannel support, and AI agents to automate and improve resolutions across customer and employee service.
TUTĀHUNA · VEGETABLE SHEEPRaoulia eximia
What it's used for
Who it suits (ICP)
Vice President of Customer Operations, Director of Customer Experience, Head of Community Support
How it works
Zendesk’s service system connects AI agents and team members with ticketing, helpdesk, knowledge, analytics, and quality assurance across channels. Zendesk AI Agents learn from each service interaction in the Resolution Learning Loop, using outcomes and service signals to improve automation, quality, and agent effectiveness over time.
Key features
- Omnichannel ticket and conversation management
- AI agents for autonomous issue resolution
- Suggested replies and summaries for agents
- Routing, triggers, workflows, and reminders
- Knowledge base and help centers
- Reporting and analytics
- Quality assurance scoring
- Voice and intelligent channel routing
- Prebuilt integrations and APIs
- Workforce management
What it says it delivers
- Deliver faster, higher quality resolutions with the only AI-first service platform.
- Power your service with AI that continuously improves every resolution.
- Turn service insights into better outcomes.
- Faster resolutions. Stronger loyalty. Better outcomes.
- Pricing built for your success
- Get faster resolutions, happier customers, and a team that does more with less at a price that scales with you.
In the vendor's own words, from its website.
Pricing
- $
About the company
Where this came from
Compiled from 1 public page on zendesk.com.
SHOW PAGES
Who uses it
Named on zendesk.com.
Customer stories on its website
Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.
Security and compliance
No security details published
Work at Zendesk, or spotted something wrong? SUGGEST AN EDIT →
