CustomerGauge
B2B account experience software for collecting account-level feedback, linking NPS to revenue, surfacing churn and expansion signals, and routing follow-up actions with Gaige AI.
PENWIPER PLANTNotothlaspi rosulatum
What it's used for
Who it suits (ICP)
- Head of Customer Experience
- VP of Sales
- Chief Revenue Officer
- customer success teams
- B2B companies that want to connect NPS or CX feedback to revenue.
- Companies where account-level NPS tracking matters because they need to see which accounts are at risk or ready to grow.
- Teams that treat closing the loop as a core part of their program.
- B2B organizations moving from once-a-year research projects to a real-time customer feedback program.
Buyers: CEO (Executive audience for revenue impact and risk visibility.), CFO (Executive buyer interested in revenue at risk and ROI from CX programs.), CX leader (Program owner running B2B CX or NPS programs.), Sales or account management leader (Teams that need account-level feedback, follow-up, churn risk, and upsell signals.)
How it works
CustomerGauge captures account feedback, combines it with revenue and lifecycle data, surfaces account health and risk in dashboards, and routes follow-up actions or AI-generated response recommendations so teams can act quickly.
Key features
- Account-centric NPS
- Revenue-based NPS
- Journey dashboards
- Gaige AI response recommendations
- Account hierarchy view
- Real-time churn alerts
- Closed-loop workflows
- Driver and root cause analysis
- Monetize CX dashboards
- API and webhooks
What it works with
What it says it delivers
- Turn feedback into action that protects and grows revenue.
- Connect NPS or CX feedback to revenue to prove retention, expansion, or growth impact.
- Move from research-style feedback collection to a real-time program that acts on risk and opportunity as it appears.
In the vendor's own words, from its website.
Pricing
- $
- per year
- Flexible Plans Built For Scale: Starting at $24K
About the company
Where this came from
Compiled from 1 public page on customergauge.com.
SHOW PAGES
Who uses it
Named on customergauge.com.
Use cases on its website
Customer stories on its website
- INAP: Reduction in churn using CustomerGauge ↗
- Engro Polymer and Chemicals Ltd.: Increase your top-line by 17% ↗
- SmartBear: Generate $6M in referrals ↗
- Wajax: 2X with promoters ↗
- DHL: Increase renewals ↗
Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.
Security and compliance
No security details published
Work at CustomerGauge, or spotted something wrong? SUGGEST AN EDIT →
