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EESEL.AI

eesel AI

Autonomous AI agents for support, internal knowledge, content, and e-commerce that connect to existing helpdesks, chat, docs, and team tools to answer, draft, route, and automate work.

Botanical engraving of the vegetable sheep TUTĀHUNA · VEGETABLE SHEEP
Raoulia eximia
4
USE CASES
1 / 8
STAGES COVERED
36
NAMED CUSTOMERS
2020
FOUNDED
THE CLIMB · WHERE EESEL AI HELPS
  1. 01 Sign-up SEE VENDORS →
  2. 02 Onboard SEE VENDORS →
  3. 03 Activate SEE VENDORS →
  4. 04 Adopt SEE VENDORS →
  5. 05 Support COVERED →
  6. 06 Expand SEE VENDORS →
  7. 07 Renew SEE VENDORS →
  8. 08 Advocate SEE VENDORS →
01 · USES

What it's used for

AI customer service agents for helpdesk tickets and chats.Internal AI assistant for answering questions across company documentation.Blog writing and publishing in the team's voice.E-commerce product questions, recommendations, and order inquiries.
02 · ICP

Who it suits (ICP)

  • Teams needing AI agents for customer service, content, and operations.
  • Customer support teams using helpdesks and knowledge sources such as Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams, Confluence, Notion, Google Docs, SharePoint, and help centers.
  • Small businesses seeking a coachable AI agent.
03 · HOW IT WORKS

How it works

Teams connect eesel AI to helpdesks, chat tools, and knowledge sources so the agent learns existing docs, tickets, and replies, then drafts or sends answers, resolves routine tier-1 work, and escalates complex cases to humans.

04 · FEATURES

Key features

  • Fully autonomous AI agents.
  • Works inside existing apps.
  • Categorises tickets.
  • Drafts replies from approved macros or knowledge sources.
  • Escalates complex or sensitive cases to humans.
  • Can run in draft mode before auto-responding.
  • Connects to helpdesks, chat tools, and knowledge sources.
  • Multi-language responses based on the customer's language.
  • Control over tone, escalation rules, and response style.
  • Open API for custom connections.
  • Blog post research, drafting, and publishing in your voice.
  • Answers product questions, recommends items, and handles order inquiries.
05 · INTEGRATIONS

What it works with

ZendeskSlackGoogle DriveFreshdeskNotionShopifyIntercomJira Service ManagementSalesforce Service CloudFrontMicrosoft TeamsConfluenceGoogle DocsSharePoint
06 · VALUE

What it says it delivers

  • Fully autonomous AI agents for customer service, content, and operations.
  • Onboard AI agents that are operational in minutes.
  • Let your AI agent handle it.
  • The best teams run on AI agents.
  • One fixed monthly price. A ticket or a chat is 1 credit.

In the vendor's own words, from its website.

07 · PRICING

Pricing

  • Free: $0/month
  • Teammate: Starting at $299/month for 500 credits
  • Enterprise: Custom
  • Managed support: $5,000 a month, flat. No credits to count, no per-ticket fees.
  • Priority support add-on: From $299/month
  • SAML single sign-on add-on: From $199/month
Free trial · 100 credits to try everything: every feature, every integration. No card needed.
08 · COMPANY

About the company

HEADQUARTERSMiddletown, United States
FOUNDED2020 in Sydney, Australia
G2 RATING4.6 (20 reviews) checked 4 Nov 2026 G2 page
09 · CUSTOMERS

Who uses it

SE RankingsmavaFinanzcheckInDebtedEntryLevelYellowdigWhenHoundsFlyGlobal PaySamCartBeautekCape Coffee BeansClutchLoopDokument 24IC IntracomTimengoAdverscaleAmagencyCactus Club CafeInnrLesson ProLuxedoMentorShowNordbutikerAG Reederei Norden-FrisiaOriginal BootcampOroSoftPoseidon Animal HealthQontroQuestion BeautyRúngneSaunaSpaceSTIL ClassicsSwiftregTextlaXAPCartonCloud

Named on eesel.ai.

10 · USE CASES

Use cases on its website

11 · CASE STUDIES

Customer stories on its website

Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.

12 · SECURITY

Security and compliance

  • ✓ GDPR-ready
  • ✓ EU data residency
  • ✓ SSO
  • ✓ Role-based access controls
  • ✓ Audit logging
  • ✓ HIPAA with a signed BAA
COMPARE WITH · SIMILAR KIT FOR THE SAME STAGES
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BEFORE YOU BUY

Is it the kit, or the map?

The Post-Sales Reset looks at how your customers move from signed deal to renewal, and finds the few changes that matter most.

EXPLORE THE POST-SALES RESET ↗

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Chris Sparshott
WHO RUNS IT

Chris Sparshott

CUSTOMER SUCCESS, SUPPORT AND RENEWALS LEADER · SUCCESSBYCS

Not sure which leg of the climb is the problem? Kit helps, but the path matters more. The Post-Sales Reset finds where your customers are getting stuck and what to fix first.

Explore the Post-Sales Reset ↗ VIEW LINKEDIN PROFILE ↗ DIRECTORY@SUCCESSBYCS.COM →