IrisAgent

What it's used for

Who it suits (ICP)

• Support teams that already use a helpdesk such as Zendesk, Salesforce, Intercom, Freshworks, HubSpot, or Zoho.

How it works

IrisAgent connects to an existing helpdesk, reads the team's knowledge base, past tickets, and SOPs, then uses that grounded knowledge to resolve conversations, assist agents, score interactions, and hand off to humans with context when confidence is low.

Key features

• Grounds every response and action in the knowledge base, past tickets, and Smart Operating Procedures.
• Validates answers against source knowledge before they are sent.
• Suggests drafts, sources, similar tickets, and next steps in the helpdesk sidebar.
• Scores 100% of AI and human conversations against support rubrics.
• Groups recurring issues, flags escalations, spots at-risk accounts, and monitors real-time sentiment.
• Turns SOPs written in plain English into workflows that act on connected systems and escalate when unsure.
• Hands off low-confidence cases to humans with full context.

What it works with

What it says it delivers

• Most teams go live in 24 hours without replacing their helpdesk.
• Governance is built in from day one.
• Same intelligence for every agent, human or AI.
• Keep your helpdesk and add IrisAgent instead of replacing the contact center.

In the vendor's own words, from its website.

Pricing

Not recorded yet

About the company

Who uses it

Named on irisagent.com.

Customer stories on its website

• Dropbox ↗

Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.

Security and compliance

• ✓ SOC 2 Type II
• ✓ GDPR
• ✓ HIPAA Ready