PENDO.IO
Pendo
Pendo is a product experience platform that combines product and agent analytics, sentiment and feedback, in-app guidance, session replay, and MCP-enabled context so teams can understand usage and act on it to drive adoption.
ALPINE EYEBRIGHTEuphrasia revoluta
10
USE CASES
3 / 8
STAGES COVERED
7
NAMED CUSTOMERS
2013
FOUNDED
01 · USES
What it's used for
Product analyticsIn-app guidanceOnboarding checklistsFeature adoptionOnboard usersDrive adoptionOptimize agentsDebug fasterMeasure usageResolve support issues
02 · ICP
Who it suits (ICP)
- Product teams
- Revenue teams
- IT teams
- Organizations managing customer-facing SaaS products, internal applications, or conversational AI agents
Buyers: Product teams, Revenue teams, IT teams
03 · HOW IT WORKS
How it works
Pendo collects product usage data, feedback, and performance context, then helps teams analyze behavior, guide users in-app, observe struggles through session replay and analytics, and measure outcomes to improve future experiences.
04 · FEATURES
Key features
- Product analytics
- Sentiment and feedback analysis
- In-app guides without engineering
- Notifications and guides orchestration
- Feature nudges
- Session replay
- Feedback surveys
- AI guide builder
- Visual designer
- API access
- Data pipeline integrations
- Custom SQL queries
- Role-based access
- SSO/SAML
- Data governance controls
05 · INTEGRATIONS
What it works with
ClaudeChatGPTFin
06 · VALUE
What it says it delivers
- Complete context means what users do, what they say, and how your product performs.
- Plan from evidence, not assumptions
- Turn what you learned into the fix, the nudge, or the next build
In the vendor's own words, from its website.
07 · COMPANY
About the company
HEADQUARTERSRaleigh, United States
FOUNDED2013 in Raleigh
G2 RATING4.4 (1,828 reviews) checked 7 Nov 2026 G2 page
08 · CUSTOMERS
Who uses it
DatasiteCohleyGenLogsSageChartbeatCallRailProcare
Named on pendo.io.
10 · CASE STUDIES
Customer stories on its website
Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.
11 · SECURITY
Security and compliance
- ✓ GDPR Compliant
- ✓ SOC2 Type 2 Certified
- ✓ PCI DSS Compliant
- ✓ HIPAA Compliant
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