SALESFORCE.COM
Salesforce
Salesforce provides a single, integrated platform that helps businesses find more leads, close more deals, and provide better service to customers. It offers a 360-degree view of every customer, allowing businesses to build stronger, more profitable relationships at scale.
PENWIPER PLANTNotothlaspi rosulatum
15
USE CASES
4 / 8
STAGES COVERED
101
EVIDENCE PAGES
1999
FOUNDED
01 · USES
What it's used for
Meeting intelligenceTime to valueAdoption guidanceSentiment analysisKnowledge baseExpansionRenewal managementChurn preventionVoice of customerCustomer advocacySales and lead managementCustomer service optimizationMarketing campaign managementCommerce and inventory managementData integration and automation
02 · ICP
Who it suits (ICP)
- Small businesses, startups, and large global enterprises across various industries such as financial services, retail, education, professional services, technology, and manufacturing.
Buyers: Sales Manager, Marketing Manager, Customer Service Manager, IT Manager
03 · HOW IT WORKS
How it works
Salesforce provides a unified set of applications powered by agentic AI and data, helping departments like sales, service, marketing, commerce, and IT work together. It automates complex workflows, predicts business outcomes, and personalizes customer interactions, all on a single, integrated platform.
04 · FEATURES
Key features
- Built-in AI for sales, marketing, and support
- Agentforce technology for autonomous case resolution
- Unified platform for apps, data, agents, and metadata
- Industry-specific solutions
- Agentic AI for workflow automation and business prediction
05 · VALUE
What it says it delivers
- Speed time to value
- Reduce churn
- Automate workflows
- Increase retention
- Grow expansion revenue
- Improve renewal forecasting
- Strengthen customer advocacy
- Leaders in AI for over 10 years
- Proven ROI delivered
- Trusted by over 150,000 companies
In the vendor's own words, from its website.
06 · PRICING
Pricing
- $25 USD/user/month
08 · BLOG
From the Salesforce blog
Agentforce World Tour Sydney: What If Your Workforce Had No Limits? | Salesforce ↗What Does Salesforce Do? | Salesforce ↗What Exactly is Salesforce Customer 360? | Salesforce ↗09 · EVIDENCE
HOW WE COMPILED IT →
Where this came from
Compiled from 101 public pages on salesforce.com.
SHOW PAGES
- salesforce.com/
- salesforce.com/fr
- salesforce.com/au/agentforce/ai-agents-roi-calculator
- salesforce.com/au/sales/cloud
- salesforce.com/au/sales/ai
- salesforce.com/au/sales/ai-sales-agent
- salesforce.com/au/service/ai
- salesforce.com/au/marketing/ai
- salesforce.com/au/marketing/engagement
- salesforce.com/au/marketing/b2b-automation
- salesforce.com/au/commerce/ai
- salesforce.com/au/commerce/online-payment-solution
- salesforce.com/au/mulesoft/automation
- salesforce.com/au/automotive/car-dealership-software
- salesforce.com/au/financial-services/banking-customer-service-solution
- salesforce.com/au/media/workflow-automation-management
- salesforce.com/au/nonprofit/fundraising-software
- salesforce.com/au/retail/fashion-software
- salesforce.com/au/retail/restaurant-software
- salesforce.com/au/retail/grocery-convenience-store-software
- salesforce.com/au/retail/department-store-software
- salesforce.com/au/retail/cloud-pos
- salesforce.com/plus/series/trailblazer
- salesforce.com/plus/explore/explore-agentforce-ai
- salesforce.com/au/agentforce/ai-agents
- salesforce.com/au/agentforce/accelerate-agentic-ai
- salesforce.com/au/crm/worlds-number-one-crm
- salesforce.com/au/agentforce/what-is-agentic-ai
- salesforce.com/au/crm/ai-crm
- salesforce.com/au/artificial-intelligence/what-is-ai
- salesforce.com/au/form/agentforce/maximizing-roi-with-agentforce
- salesforce.com/au/agentforce/ai-agents/autonomous-agents
- salesforce.com/au/company/contact-us
- salesforce.com/au/small-business/pricing
- salesforce.com/au/salesforce-on-salesforce
- salesforce.com/au/products
- salesforce.com/au/agentforce
- salesforce.com/au/small-business
- salesforce.com/au/sales
- salesforce.com/au/service
- salesforce.com/au/marketing
- salesforce.com/au/commerce
- salesforce.com/au/artificial-intelligence
- salesforce.com/au/data
- salesforce.com/au/slack
- salesforce.com/au/analytics
- salesforce.com/au/mulesoft
- salesforce.com/au/retail
- salesforce.com/au/healthcare-life-sciences
- salesforce.com/au/engineering-construction-real-estate
- salesforce.com/au/education
- salesforce.com/au/professional-services
- salesforce.com/au/high-tech
- salesforce.com/au/manufacturing
- salesforce.com/au/agentforce/use-cases/customer-zero-for-sales-anz
- salesforce.com/au/agentforce/use-cases/customer-zero-for-service-anz
- salesforce.com/au/agentforce/use-cases/customer-zero-for-marketing-anz
- salesforce.com/au/company/our-values
- salesforce.com/au/company/pledge
- salesforce.com/au/blog/agentforce-world-tour-sydney-what-if-your-workforce-had-no-limits
- salesforce.com/au/news/stories/agentforce-customer-zero
- salesforce.com/au/news/press-releases/2025/02/26/salesforce-australia-investment-2025
- salesforce.com/au/blog/what-does-salesforce-do//
- salesforce.com/au/blog/what-exactly-is-salesforce-customer-360//
- salesforce.com/au/agentforce/customer-stories
- salesforce.com/au/agentforce/pricing
- salesforce.com/au/sales/pricing
- salesforce.com/au/service/digital-customer-engagement-platform
- salesforce.com/au/service/pricing
- salesforce.com/au/marketing/pricing
- salesforce.com/au/commerce/pricing
- salesforce.com/au/analytics/pricing
- salesforce.com/au/slack/pricing
- salesforce.com/au/crm
- salesforce.com/au/net-zero
- salesforce.com/au/net-zero/pricing
- salesforce.com/au/platform/cloud-data-security
- salesforce.com/au/platform/enterprise-app-development
- salesforce.com/au/heroku
- salesforce.com/au/services
- salesforce.com/au/services/pricing
- salesforce.com/au/partners
- salesforce.com/pricing
- salesforce.com/pricing/calculator
- help.salesforce.com/
- salesforce.com/au/automotive
- salesforce.com/au/automotive/pricing
- salesforce.com/au/communications
- salesforce.com/au/pricing
- salesforce.com/au/platform
- salesforce.com/au/agentforce/use-cases
- salesforce.com/video/24566588
- salesforce.com/au/blog
- trust.salesforce.com/en
- salesforce.com/au/company/our-story
- salesforce.com/au/service/contact-center
- salesforce.com/au/form/demo/small-business/smb-overview
- help.salesforce.com/s
- salesforce.com/au/service/call-center-integration
- salesforce.com/au/form/developer-signup
- salesforce.com/plus/explore/data-analytics-integration
10 · CASE STUDIES
Customer stories on its website
Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.
11 · SECURITY
Security and compliance
No security details published
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