UNWRAP.AI
Unwrap
Unwrap is an AI-powered customer intelligence platform that connects feedback from many sources, analyzes it automatically, and surfaces actionable themes, alerts, and answers for product, support, and customer-experience teams.
TIKUMU · LARGE MOUNTAIN DAISYCelmisia semicordata
8
USE CASES
4 / 8
STAGES COVERED
1
EVIDENCE PAGE
21
NAMED CUSTOMERS
2022
FOUNDED
01 · USES
What it's used for
Sentiment analysisVoice of customerCustomer advocacyCollect higher-quality customer feedback.Measure support performance at scale and act on it.Connect the business to the voice of the customer.Catch issues early, turn feedback into action, and keep customers happy.Identify what matters, prioritize with clarity, and build what customers need.
02 · ICP
Who it suits (ICP)
- VP of Guest Support
- Product Operations Director
- Customer Experience Manager
- Enterprise organizations that want to analyze customer feedback at scale.
- Product and product-operations teams improving product quality and prioritization.
- Customer support teams seeking fewer tickets, faster fixes, and support-performance insight.
- Customer-experience teams focused on reducing customer friction.
Buyers: Customer Experience (Teams focused on reducing customer friction.), Customer Support (Teams focused on fewer tickets and faster fixes.), Product & Product Operations (Teams focused on improving product quality.), Executives
03 · HOW IT WORKS
How it works
Unwrap connects feedback from many sources, analyzes unstructured feedback into proactively delivered insights, and helps teams act on roadmaps and decisions.
04 · FEATURES
Key features
- Automatic feedback categorization and tagging.
- Customizable dashboards for sharing insight by team.
- Natural-language assistant for querying feedback.
- Automatic alerts when new insights emerge.
- Feedback responder to reply faster and keep customers informed.
- Real-time alerts.
- SSO and Okta support.
- Automatic PII removal or redaction.
- API access.
- Multilingual support.
05 · INTEGRATIONS
What it works with
ZendeskGongIntercomDiscordRedditStack OverflowTwitterGitHub DiscussionsSlackShopifyOktaZapierGoogle Sheets
06 · VALUE
What it says it delivers
- All your customers, understood.
- With the leading customer intelligence platform that proactively uncovers what matters most.
- Proactive insights, zero manual work.
- Transparent and accurate insights shared across your entire organization, connecting everyone to the voice of the customer.
- Built for the largest companies that demand accuracy and security.
In the vendor's own words, from its website.
07 · PRICING
Pricing
- Flexible plans: Starting at $24,000 per year
08 · COMPANY
About the company
HEADQUARTERSSanta Barbara, United States
FOUNDED2022 in Santa Barbara, United States
G2 RATING4.8 (26 reviews) checked 4 Nov 2026 G2 page
10 · EVIDENCE
HOW WE COMPILED IT →
Where this came from
Compiled from 1 public page on unwrap.ai.
SHOW PAGES
11 · CUSTOMERS
Who uses it
lululemonOuraCitizenGitHub CopilotFirstupLeonardo.aiRad Power BikesSunrunZipcarClayHelp ScoutProcorePraktikaBandLab TechnologiesWHOOPMicrosoftLyftJetBluePerplexityDoorDashSouthwest Airlines
Named on unwrap.ai.
13 · CASE STUDIES
Customer stories on its website
- Citizen: Users spoke, Citizen listened: Tuning in to customer feedback to improve app experience ↗
- GitHub Copilot: How GitHub's Copilot team automated their entire customer feedback analysis process ↗
- Rad Power Bikes: Smarter support, happier riders: Rad Power Bikes uses Unwrap to keep customers grinning ↗
- Sunrun: How Sunrun 10x’ed actionable insights from customer feedback ↗
- Praktika: Build versus buy, settled: Praktika’s viral growth demanded a purpose-built customer intelligence platform ↗
- WHOOP: The WHOOP 5.0 Launch, Unwrapped. ↗
Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.
14 · SECURITY
Security and compliance
- ✓ SOC 2 Type II
- ✓ GDPR compliance
- ✓ HIPAA compliance
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