Gainsight

What it's used for

Who it suits (ICP)

Head of Customer Success, VP Revenue, Product Manager

Buyers: Product, Customer Experience, Revenue and Sales, IT and Analytics, Executives, Community Teams

How it works

Gainsight presents a buy, explore, build, and hire model: use ready-made apps and agents, create custom agents and workflows with customer context, and hand renewals work to Gainsight experts and agents.

Key features

• Scored risk signals with the right action
• AI agents and renewal experts for long-tail accounts
• Customer education academies that scale
• Customer community for asking, answering, and learning together
• In-app guidance for product adoption
• Create your own agents and workflows with customer context already wired in
• Experts and agents run renewals at scale
• Customer health and opportunity alignment
• Trend identification across the customer journey

What it says it delivers

• Deliver outcomes without adding headcount.
• Predict churn and address risk.
• Identify and align on expansion opportunities.
• Proactively guide users to value.
• Empower and enable your CSMs.
• Create elegant product experiences.
• Drive a high performing renewals process.

In the vendor's own words, from its website.

Pricing

Not recorded yet

About the company

Where this came from

Compiled from 1 public page on gainsight.com.

Who uses it

Named on gainsight.com.

Customer stories on its website

• Handshake: How Handshake Scales Customer Education and Digital Success ↗
• Rockwell Automation: How Rockwell Automation Standardizes, Automates, and Scales with AI-Powered Customer Success ↗
• DocuSign: DocuSign Unifies Customer Engagement Across a Growing Digital Ecosystem ↗

Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.

Security and compliance

No security details published