Refiner
Customer feedback software for SaaS and digital product teams focused on contextual in-app and mobile surveys, segmentation, AI insights, and integrations that help teams collect feedback and act on it.
TARAMEA · GIANT SPEARGRASSAciphylla colensoi
What it's used for
Who it suits (ICP)
- Head of Product
- Head of Customer Success
- Marketing Manager
- customer success teams
- SaaS, fintech, and marketplace companies.
- SaaS and digital product teams.
- Product-led companies.
Buyers: Product teams, Customer success teams, Marketing and growth teams, Sales teams
How it works
Refiner lets teams launch contextual surveys in web apps, mobile apps, email, or links; collect responses into dashboards with segmentation, charts, filters, and AI auto-tagging; then sync data and trigger follow-up actions through integrations and alerts.
Key features
- In-app surveys
- Mobile surveys
- Website surveys
- Email surveys
- Survey links
- In-app messages
- Reporting dashboard
- Response tagging
- AI insights
- User segmentation
- NPS, CSAT, and CES charts with trend lines
- Response segmentation by user attributes
- AI-powered auto-tagging for open text
- Filter by date, segment, response value, or custom tags
- Bi-directional Segment and RudderStack sync
- Push responses to Amplitude, Mixpanel, HubSpot, Salesforce, Chattermill, Enterpret
- Slack and Teams alerts for new responses
- Analyze survey data in Claude or ChatGPT with our MCP server
- Brand customization
- Advanced targeting
- Survey logic
- A/B testing
- AI translations
- Behavioral targeting
- Built-in user identification with account-level aggregation
What it works with
What it says it delivers
- Stop bending generic survey tools to your needs.
- From response to action, built for your workflow.
- Good defaults. Advanced settings. We built Refiner for product-led teams who care.
- Built for product-led companies, not everyone else
- Get more responses and better insights with Refiner
In the vendor's own words, from its website.
Pricing
- Essentials: Free Trial
- Free: 0
- Free Trial: Free Trial Per Month
- Growth: $79.00 Per Month
- Enterprise
- Enterprise: 199
About the company
Where this came from
Compiled from 1 public page on refiner.io.
SHOW PAGES
Who uses it
Named on refiner.io.
Customer stories on its website
Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.
Security and compliance
- ✓ GDPR
- ✓ CCPA
- ✓ SOC 2 Type II
- ✓ HIPAA
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