Whatfix

What it's used for

Who it suits (ICP)

• Enterprise teams adopting complex web, desktop, and mobile software applications.
• Fortune 1000 enterprises and growth companies focused on software adoption and user productivity.
• Organizations with employee-facing or customer-facing applications.

Buyers: Product teams, HR teams, Sales teams, L&D teams, Change leaders

How it works

Whatfix prepares users before launch with replicate app environments and AI roleplay, supports them in the flow of work with in-app guidance and AI self help, and analyzes engagement post-launch to launch targeted interventions and optimize adoption.

Key features

• In-app guidance
• Self Help embedded resource center
• Task Lists
• Smart Tips
• Pop-Ups
• Flows step-by-step walkthroughs
• Guided simulations
• AI roleplay and simulation
• AutoCapture no-code event tracking
• Session Replay
• Real-Time Cohorts
• AI Insights
• In-app surveys
• Content lifecycle management
• Adaptive assessments and training analytics

What it works with

What it says it delivers

• Accelerate workflows and unlock productivity with in-app guidance and support.
• Accelerate software adoption, scale faster, and drive transformation.
• Control how enterprise software is used at scale.
• Reduce support costs while empowering users to self-serve.

In the vendor's own words, from its website.

Pricing

• Standard
• Premium
• Enterprise
• Capture & Insights: Free plan included with any DAP Web & Desktop plan
• Product Analytics Premium
• Mirror

About the company

From the Whatfix blog

Use cases on its website

• User Onboarding ↗
• Change Management ↗
• User Support ↗
• Workflow Optimization ↗
• Employee Training ↗

Customer stories on its website

• Acorn Recruitment ↗
• Windward Risk Managers ↗
• Sentry ↗
• Experian ↗

Links to the vendor's own pages. Results aren't repeated here until each one is checked against its page.

Security and compliance

No security details published