Userpilot

What it's used for

Who it suits (ICP)

• SaaS teams
• B2B/SaaS companies
• Product, growth, and customer success teams

Buyers: Product Management, UX & Design, Customer Success & Support, Product Marketing, Growth, Marketing, Engineering

How it works

Userpilot closes the gap between user insights and in-app action by combining analytics, feedback, segmentation, and replay with engagement tooling; its AI spots issues, predicts outcomes, and builds fixes in-app.

Key features

• Event autocapture
• Path, funnel, trend, and cohort reports
• AI insights and real-time notifications
• Pre-defined and custom dashboards
• No-code in-app onboarding flows
• In-app, email, and mobile engagement
• Tooltips, banners, spotlights, and contextual nudges
• In-app resource center
• NPS and CSAT surveys
• In-app, mobile, and email surveys
• Behavioral logic
• Feedback analytics
• Unlimited session replays
• Analytics-linked funnel and drop-off replays
• Rage clicks, errors, and frustration signals
• Tags, notes, and team playlists
• Auto-masking with HIPAA, GDPR, and SOC 2
• User and company segmentation
• Behavior-triggered emails
• MCP server connectivity for AI tools

What it works with

What it says it delivers

• Close the gap between user insights and in-app action.
• Run the entire product experience from one place.
• Scale customer success without scaling your team.
• Turn every signup into an activated user.

In the vendor's own words, from its website.

Pricing

• Starter: from $3.6k/yr (2k MAU)
• Growth: from $12k/year
• Enterprise

About the company

Who uses it

Named on userpilot.com.

Use cases on its website

• User Onboarding ↗

Security and compliance

• ✓ SOC 2 Type II
• ✓ GDPR
• ✓ HIPAA